Cox Communications is one of the largest cable and internet service providers in the country, and they are always on top of any internet downs. If you're a Cox customer, you can be sure that they will guide you through checking if there's internet down and what to do while waiting.
Cox Communications is a Cox customer, and your internet is down. We’ll guide you through checking if there’s a network down and what you should do while waiting to get your fix.
How to Check If Cox has an Internet Down?
Looking for information on Cox downs? Check out our website to find out what you need to do to stay safe. Our team of experts can help you check the status of your home or office network, so you don't have to worry about a down happening. Plus, if there is a down, we can provide simple ways for you to stay connected.
To check if there’s a Cox internet down in your area, you can either:
The Cox is the perfect way to stay connected when there's an internet service down. Cox's own support page is the perfect place to find information about their services and how to get help if your area is impacted.
What to Do During a Cox Internet Down?
Cox is recommending that you don't try to reboot your equipment as this may cause other issues. Stay up to date on the Cox down with text message alerts!
If you really need an internet connection, your phone might solve your problem. Most newer phones can function as mobile hotspots, allowing you to connect other devices to your cellular data. Check out our easy guide to mobile hotspots for more information on tethering your devices to your phone’s internet.
You could also just sit back and binge some Netflix or Hulu on your phone, or maybe enjoy some time disconnected.
What to Do When There Is No Down?
If, after checking with Cox, you find no down in your area, the issue is probably on your end.
To try to solve the problem, first, check to see whether your modem/router is getting power. Most home internet equipment will have flashing lights letting you know that it’s on. If there is no power, try switching to another wall outlet to see if the issue is with your electrical source. If that doesn’t work, you might have to get a new modem and/or router, check out our picks for the top options on the market.
If your equipment is powered properly, now is the time to reboot your modem by turning it off and back on again. Most of the time this will solve the problem, and you should be able to get right back to work. If you’re still not getting service, check to ensure your account is in good standing. Pay any outstanding balances to get your internet back.
Still not finding the problem? Contact Cox 24/7 at (844) 349-7575
Fixing Slow Cox Internet
Sometimes slow internet can be just as annoying as no internet at all. If you have an internet connection but it’s slower than normal, you can take some steps to try to speed it up.
First, run an internet speed test. This could determine if the problem is with your internet connection, or with your computer or other connected devices. If the speed test is abnormally low, try the classic reboot trick. If turning your modem off and back on doesn’t fix the issue, you might need to contact Cox.
Conversely, if the test results show that your internet speeds are fast, your problem is probably with the computer or device you're using. First, try closing any unnecessary applications that might be using up your bandwidth. Also, disconnect any other devices you don't need now. This might free things up and help your computer optimize its internet signal. If these tricks aren’t working, you might want to you guessed it reboot your device.
Best Cox Internet Plans
Cox Communications offers cable television, internet, and home phone service. Cox Communications serves homes and businesses in Arizona, Arkansas, southern California, Connecticut, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Massachusetts, Missouri, Nebraska, Nevada, North Carolina, Ohio, Oklahoma, Rhode Island, and Virginia.
Cox offering is the Cox Gold Duo plan. This package offers up to 500Mbps download speeds and over 140 channels for $169/mo., but what makes this deal unique? For starters, they're giving away free installation! New subscribers also get access to HBO Max with Cinemax Starz Showtime--and all during their first month! Don't miss out on these great benefits from one of your favorite internet providers: call today or go online.
Are you looking for a great deal on Cox internet and phone bundle? Check out our internet and phone bundle offer! You can get great discounts when you sign up for bundled services at the same time. Plus, you'll have everything you need to stay connected to the people and places that matter most. With Cox's internet and phone bundle, you get everything that is included in a single page.
Cox Internet Down: FAQS
Is there a Cox down in my area?
To check if there is a Cox outage in your area, log in to “My Account” on the Cox website from your mobile browser or use the Cox mobile app to find a down alert. You can also sign up for text notifications for updates.
How do I fix my Cox internet not working?
To fix your Cox internet not working, first, check your account for a service down. Then try rebooting your modem. If you still don't have Cox internet access, contact Cox.
What color should the light be on my Cox modem?
The color of the light on your Cox modem should be white if you have a solid connection.
How do I manually reset my Cox modem?
To manually reset your Cox modem, first make sure you know your Wi-Fi password, as resetting your modem will completely wipe your settings. Then, find the "Reset" button on your gateway. Hold this button down until the light at the front begins flashing. Then go through the initial setup that you completed when you first received your Cox modem, including setting up a Wi-Fi network and password.