Xfinity remote won't change channels but volume works

  • Posted on: 04 Sep 2023
    Xfinity remote won't change channels but volume works

  • In this day and age of smart entertainment systems, a broken remote control can be very annoying. A common problem for Xfinity from Comcast users is that their remote won't change stations, but the volume control still works fine. It's the goal of this guide to show you, step-by-step, how to fix this problem so you can watch your favorite shows and movies without any interruptions.

    Understanding the Problem

    Unresponsive Channel Control

    Xfinity remotes are made to handle different features of your TV and cable box. But if you can't get your remote to work when you try to change stations, there may be a bigger problem that needs to be fixed.

    Functional Volume Control

    Interestingly, the volume control on your Xfinity remote might still work as it should, even though the feature that changes channels might not work. We can figure out what's wrong by using this strange behavior as a sign.

    Troubleshooting Steps

    1. Check for Line of Sight

    As one of the most popular devices, a remote control failure is when something gets in the way of the remote controlling the device. Make sure that nothing is in the way of your remote and cable box seeing each other.

    2. Replace Batteries

    Switching out the batteries can be all it takes to fix something. If the battery power is low, some features of the remote might not work, but others might be fine. Try putting in new batteries and seeing if the problem still happens.

    3. Reset and Pair

    If changing the batteries doesn't help, try setting up your remote and cable box again. For information on how to do this fix, look at your Xfinity user booklet.

    4. Check for Interference

    Other devices that use wireless radiation can mess up the messages between your remote and the cable box. Try putting things like Wi-Fi routers away from your video system and see if that makes a difference.

    5. Test with a Universal Remote

    A universal remote can help you figure out if the problem is with the cable box or the Xfinity control on its own. As long as the universal remote works fine, the Xfinity control probably needs some help.

    6. Software Update

    The software on your cable box should be up to date. Outdated software could make the features of the remote control not work properly.

    7. Contact Customer Support

    If none of those steps fix the problem, you should call Xfinity customer support. They can give you exact instructions and maybe even replace your remote if you need to.


    It can be annoying to deal with a remote control that won't change stations. But now that you have this guide's fixing steps, you can approach the problem in a planned way. Every step, like making sure there is a clear line of sight and trying with a universal key, helps find and fix the problem. Remember that the goal is to make sure that you can watch TV without interruptions. If you follow these steps, you'll be able to watch TV again in no time.


     1: Why is my Xfinity remote not changing channels?

    If your Xfinity remote is not changing channels, there could be various reasons, such as low battery power, wireless interference, or a need for a software update.

    2: Why does the volume control still work?

    The volume control function might be on a different frequency or part of the remote's hardware, which could explain why it's working while the channel changing function isn't.

    3: What should I do if the troubleshooting steps don't work?

    If the troubleshooting steps provided in this don't resolve the issue, it's recommended to contact Xfinity customer support for further assistance.

    4: Can I use a universal remote with my Xfinity cable box?

    Yes, you can use a universal remote to control your Xfinity cable box. Testing with a universal remote can help determine if the issue lies with the Xfinity remote itself.

    5: How often should I replace the batteries in my Xfinity remote?

    The frequency of battery replacement depends on usage. However, it's good practice to replace the batteries as soon as you notice any decline in the remote's performance.