CenturyLink vs. Cox Which Internet Provider Reigns Supreme

  • Posted on: 13 May 2023
    CenturyLink vs. Cox Which Internet Provider Reigns Supreme

  • CenturyLink and Cox are two of the leading internet service providers in the United States, but which one is better? According to a review by CNET, the better choice largely depends on which type of service is available at the user's address. If fiber internet is available, CenturyLink Fiber is the better value compared to Cox cable internet service. However, if only DSL service is available from CenturyLink, the cable connection from Cox is likely to deliver faster and more reliable speeds and a better overall value. So before choosing any internet service provider see the head-to-head comparison between CenturyLink vs. Cox.

    Introduction to CenturyLink and Cox

    CenturyLink and Cox are both home internet service providers, offering varied plans and services to meet the needs of their customers. CenturyLink is a large telecommunications company, widely known for its fiber optic internet service. CenturyLink offers DSL and Cable internet services. On the other hand, Cox is primarily a cable internet provider, offering internet plans with a variety of options and bundle deals. Ultimately, the choice between these two providers will largely depend on which types of connection are available at the customer's address. CenturyLink's Quantum Fiber is considered better than Cox's cable internet, while Cox's cable connection is often preferred over CenturyLink's DSL service. With their unique features and pricing options, both CenturyLink and Cox promise to deliver home internet service that satisfies both speed and budget needs.

    CenturyLink vs. Cox: Pros & Cons Comparison

    Pros and Cons of CenturyLink


    1. No Long-Term Contracts: Unlike other internet service providers, CenturyLink does not require its customers to sign any long-term contracts. This provides flexibility for customers who may need to cancel their service anytime without incurring any penalty fees.

    2. No Data Caps: CenturyLink internet plans come with unlimited data, which is a great advantage for those who consume a lot of internet data. This allows customers to stream, download, and browse without worrying about exceeding their plan's data limits.

    3. Fiber-Optic Internet: CenturyLink offers fiber-optic internet services in limited cities. Fiber-optic internet provides faster download and upload speed overall. This is beneficial for businesses and households that require high-speed internet for activities such as video conferencing, online gaming, and file sharing.

    4. No Price Hikes: CenturyLink offers internet plans at a fixed rate and does not raise prices unexpectedly. This gives customers peace of mind and allows them to budget their expenses accordingly.

    5. Good Customer Service: CenturyLink is known for having good customer service. Prompt responses to customer queries and issues can lead to higher customer satisfaction rates, which positively impact the company's reputation.

    6. No Promotional Rates: CenturyLink does not offer promotional rates that expire after a certain period. This means that customers will not experience any sudden increase in their bills after a few months of enjoying a lower promotional rate.

    7. Reliable Speed: CenturyLink offers reliable download and upload speeds without any interference or disruptions. This is beneficial to businesses and households that require high-speed internet on a consistent basis.


    1. Limited Download Speeds: CenturyLink DSL plans have limited download speeds. Some customers have reported download speeds as low as 1 Mbps, making it nearly impossible to stream videos or download large files.

    2. Confusing Availability: CenturyLink internet plans vary by location, making it hard for customers to determine which plans are available in their area. The company's website offers a coverage map, but it can be difficult to interpret and doesn't always accurately reflect available plans.

    3. Lackluster Internet Speeds: Even with its fiber internet plans, CenturyLink's speeds are not always the fastest. Customers have reported slower speeds than promised, which can be frustrating for businesses and individuals who rely on the internet for work or entertainment.

    4. Difficult Customer Service: CenturyLink customer service has a reputation for being difficult to work with. Customers have reported long wait times, unresponsive agents, and difficulty resolving issues.

    5. Limited Fiber Availability: While CenturyLink's fiber plans offer faster speeds, they are not available in all areas. In fact, CenturyLink's fiber internet is only available in select cities, leaving many potential customers out of luck.

    6. No Contract Options: While some customers may appreciate the flexibility of not being locked into a contract, others may find it frustrating that there are no contract options available. This lack of commitment can make it difficult for businesses to plan their budgets and expenses.

    7. Limited Bundle Options: CenturyLink does not offer many bundle options for customers who want to bundle internet with other services, such as TV or phone. This can be disappointing for customers who want to simplify their bills and save money by bundling services.

    8. Limited Availability: Although CenturyLink offers internet service in 16 different states, its availability is limited compared to other providers. Customers in certain states or areas may not be able to access CenturyLink's plans at all.

    9. Limited Upload Speeds: Even with its fiber internet plans, CenturyLink's upload speeds may be limited. This can be frustrating for businesses or individuals who need to upload large files or videos to the internet.

    Pros and Cons of Cox


    1. Four Plans to Choose From: Cox Internet offers four plans to fit every family's needs, from vloggers to gamers.

    2. 1000 Mbps Plan: Cox is one of the only internet providers to offer a 1000 Mbps plan, perfect for families with many devices.

    3. Bundle with TV, Security, and Mobile: Cox Internet gives the option to bundle with TV, home security, and mobile, making it easier to manage all your services in one place.

    4. No Contract Required with 100 Mbps Plan: Cox provides an excellent option for those not interested in an agreement with the 100 Mbps plan.

    5. Money-Back Guarantee: For first-time buyers, Cox offers a 30-day money-back guarantee, giving peace of mind to potential customers.

    6. No Installation Fees or Equipment Rentals: StraightUp Internet from Cox provides an all-in, fixed monthly price that includes no installation fees or equipment rentals.

    7. Pay-As-You-Go: StraightUp Internet from Cox is a pay-as-you-go internet service, giving customers more control over their service, with no commitment, credit checks, deposits, or hidden fees.

    8. Free Modem and Router: StraightUp Internet from Cox provides a free modem and router or gateway, making it even more accessible for those on a budget.

    9. Great Speeds for Competitive Prices: Cox provides package prices that are only slightly above average, making it affordable for most household budgets.

    10. Broad Coverage: Cox provides internet services to over 60 million households and businesses across the US, including both rural and urban areas on the West Coast, East Coast, North, Midwest, and South.

    Cons of Cox

    1. Data Caps: Cox Internet imposes data caps on all of its plans, which can be a problem for heavy internet users that stream a lot of media or download large files. Going over the data limit incurs additional charges, which can quickly add up for households with multiple users.

    2. Availability: Cox Internet is only available in 18 states, which means that many people living in other areas cannot take advantage of this provider's services.

    3. Prickly Customer Service: Cox customer service is often rated poorly by customers, with long wait times and unhelpful representatives being common complaints. This can be very frustrating for customers who need technical assistance or have billing concerns.

    4. Price: Cox Internet is generally more expensive than its competitors, which can be a drawback for budget-conscious customers. While the provider claims to offer high-speed internet, this comes at a premium cost that may not be worth it for everyone.

    5. Limited speed options: While Cox does offer plans with speeds up to 1000 Mbps, not all areas may have access to these high-speed options. This can limit customers' choices and leave them feeling dissatisfied with their options.

    6. Contract requirement: Cox Internet requires customers to sign a 1-year contract, which can be a major drawback for people who may need to move or switch providers during this time. Additionally, prices often increase significantly after the contract period ends, leaving customers feeling trapped.

    Conclusion and Recommendation

    Cox and CenturyLink offer different internet service plans and packages that can meet various needs or preferences.

    Cox's internet speeds generally are faster compared to CenturyLink's speeds.

    CenturyLink does not impose data caps on any of its plans and promises not to increase prices or require contracts.

    Cox does not require annual contracts or early cancellation fees for 12 months with a one-year term agreement.

    CenturyLink offers fiber internet that delivers faster speeds of up to 940 Mbps for about $65 a month, which is a better value compared to the highest-speed plan offered by Cox.

    The choice between CenturyLink and Cox largely depends on which CenturyLink connection type is available at the address of the user. Generally, fiber internet is better than cable, while cable is better than DSL.

    Quantum Fiber from CenturyLink is a better value compared to Cox, but the availability of service is limited and serviceability became sporadic after the network sale to Brightspeed in 20 states.

    CenturyLink's DSL service area is wider compared to Quantum Fiber and Cox, but a recent sale to Brightspeed could downsize CenturyLink's DSL and fiber service in 20 states.

    Cox's service coverage area is relatively small, with service mostly reserved for a few cities in the US. CenturyLink, on the other hand, has a significantly larger coverage area but serves more suburban and rural areas via its DSL network.

    Overall, the best choice between the two largely depends on the user's location, needs, and preferences. It is recommended to check the availability of internet services in the area to make the best decision.

    Call on (855) 210-8883 & choose the best internet service provider in your area.