Battling Internet Titans : A Close Look at CenturyLink vs. Mediacom

  • Posted on: 16 May 2023
    Battling Internet Titans : A Close Look at CenturyLink vs. Mediacom

  • In the highly competitive internet provider market in the United States, two titans, CenturyLink and Mediacom, are vying for market share. When comparing these two providers, there are some notable differences. For instance, CenturyLink has an excellent fiber gigabit plan and offers reasonable prices with no data caps. On the other hand, Mediacom offers a wider range of high-speed internet plans with generous data limits and low introductory prices. However, the fine print reveals that many of Mediacom's plans have steep price hikes after the first year. Overall, while Mediacom may be attractive to those on a budget, CenturyLink is the better choice for those who need a dependable internet connection for gaming and other high-data usage activities. It also offers more straightforward plans with fewer arbitrary fees and price hikes. In terms of accessibility, CenturyLink offers internet to 36 states and a fiber network in 21 of them, while Mediacom is only available in 22 states. Ultimately, it is important for consumers to carefully consider their needs and read the fine print to make an informed decision when choosing an internet provider. you choose wisely your internet provider between CenturyLink vs. Mediacom which helps you a lot.

    Introduction to CenturyLink and Mediacom

    CenturyLink and Mediacom are two of the largest internet service providers in the United States. CenturyLink, originally founded in 1930 as the Oak Ridge Telephone Company in Louisiana, is now a brand name for Lumen Technologies. The company offers both DSL and fiber-optic internet services to its residential and business customers across 36 states, with a total of over 4.6 million internet customers. Mediacom Communications Corporation, on the other hand, was founded in 1995 as a cable TV service distributor in the Midwest and Southeast regions and has since expanded into the internet market. The company offers broadband internet access through its coaxial cable network spanning 22 states, serving 1.44 million customers. Both CenturyLink and Mediacom offer a variety of packages to meet different speed, budget, and usage needs, and have generally positive customer satisfaction scores, as well as good rankings on U.S. News & World Report's lists of best internet providers. In this blog, we compare CenturyLink vs. Mediacom with their pros & cons.

    Pros and Cons of CenturyLink


    1. No Annual Contracts: CenturyLink does not lock customers into long-term contracts, giving them the freedom to cancel their service at any time without penalty.

    2. No Price Hikes: Unlike other internet service providers, CenturyLink does not offer promotional rates that expire, resulting in surprise price hikes. Customers can enjoy consistent pricing throughout their entire contract.

    3. No Data Overage Charges: CenturyLink offers unlimited data, so customers do not have to worry about exceeding their data limit and being charged additional fees.

    4. High-Speed Internet: CenturyLink offers DSL speeds of up to 100 Mbps and fiber optic service at speeds up to 940 Mbps, providing customers with lightning-fast internet speeds.

    5. Symmetrical Upload and Download Speeds: CenturyLink offers equal upload and download speeds, providing customers with the ability to simultaneously deliver business applications and run their company website.

    6. Scalable Bandwidth: CenturyLink offers scalable bandwidth, making it easier for companies to upgrade their internet speed in the future as their business needs change.

    7. No Bundling: CenturyLink does not force customers to bundle their internet service with other services, allowing them to purely focus on their internet needs.

    8. Excellent Customer Service: CenturyLink Customer Services provides top-notch customer service, with knowledgeable representatives available to assist customers with any issues they may encounter.

    9. Wide Availability: CenturyLink offers internet coverage to close to 50 million people, making it widely available to potential customers across the country.

    10. Modem Rental Option: CenturyLink offers customers the option to rent modems for DSL and fiber service, making it easier and more affordable for customers to get started with their internet service.


    1. Confusing Availability for Download Speeds: Customers may struggle to determine the actual download speeds available in their area with CenturyLink's DSL plans. This confusion can make it challenging to select a plan that satisfies your needs.

    2. Lackluster Internet Speeds: While customers may access speeds up to 100 Mbps with CenturyLink, the actual speeds they get may fall under this range, making downloads and uploads slower than expected.

    3. Difficult Customer Service: CenturyLink has a reputation for having less responsive customer service, making it more challenging for customers to resolve any issues they may have.

    4. Limited Coverage: CenturyLink supplies internet to just 16 states in the United States, making it unavailable in popular states such as California and New York.

    5. Potentially Lower Value: Depending on the download speeds available in your area, CenturyLink's price may not be competitive with other ISPs offering similar download speeds. Therefore, it's essential to compare the offerings of other ISPs before making a decision.

    6. DSL-Based Plans: CenturyLink mainly offers DSL-based plans, which can be slower than fiber-optic options. While fiber-optic plans are available, they are only offered in select cities, unlike DSL plans, which are more widely available.

    7. Limited Promotional Deals: CenturyLink doesn't offer competitive promotional deals for new customers. Therefore, customers who want to save money on their internet may need to look elsewhere for better deals.

    8. Unreliability in Rural Areas: While CenturyLink is an excellent choice for internet coverage in rural areas, customers may find that their speeds are unreliable, causing prolonged buffering, and slower internet speeds compared to city locations.

    9. Limited Bundling Options: CenturyLink doesn't bundle its internet service with other services such as TV and phone, which can be an issue for customers who prefer to bundle services to save money.

    10. Lower Overall Customer Satisfaction: Statistics reveal that CenturyLink ranks lower for customer satisfaction compared to other top ISPs. Therefore, customers may have less peace of mind compared to customers using other options with better rankings.

    Pros and Cons of CenturyLink

    Pros of Mediacom

    1. Wide range of High-Speed Internet Packages

    Mediacom offers a wide range of internet packages to fit the budget and needs of every consumer. The internet packages range from 60 Mbps to 1 Gbps with unlimited data options, providing customers with a blazing-fast internet experience for homes and businesses. Mediacom also offers symmetrical upload and download speeds, making uploading and streaming content a breeze.

    2. Competitive Pricing and Deals

    Mediacom offers some of the most competitive pricing in the market, with internet packages starting at just $19.99/month. There are no hidden fees, and the charges are transparent from the get-go. Mediacom also offers bundled deals for internet, phone, and cable services, providing customers with even more value for their money.

    3. Superior Security Features

    Mediacom provides customers with state-of-the-art security features, including spam protection and Total Defense Internet Security Suite, which is included in every internet plan. The Total Defense Internet Security Suite provides virus scanning, parental controls, identity protection, and 24/7 protection against malware and phishing attacks, giving customers peace of mind while browsing the internet.

    4. Customer Satisfaction Guarantee

    Mediacom is committed to providing its customers with the best possible experience. Hence, it offers a 90-day customer satisfaction guarantee. If a customer is not satisfied with the service, they can cancel it within 90 days and get a full refund.

    5. Reliable Customer Support

    Mediacom offers 24/7 customer support through phone, email, and live chat. Their customer support team is always available to answer any queries and resolve any issues customers might have. Mediacom's customer service team has been consistently ranked as one of the best in the market, making them a reliable choice for customers.

    Cons of Mediacom

    1. High Prices: Mediacom's internet plans may look attractive with their initial pricing, but they come with a hefty price tag after the first year. Customers have reported steep increases in their bills, making it a high-cost option compared to other cable internet providers.

    2. Data Caps: Mediacom imposes data caps on their plans, and with the cheaper plans, the limits are tight. This results in customers receiving overage charges with no limit on the number of charges they accumulate. This lack of unlimited data can be a significant disadvantage for customers who frequently use the internet or stream videos.

    3. Poor Customer Service: Mediacom's customer service has been consistently ranked among the lowest in the industry. According to customer reviews, their support team is unresponsive and takes a long time to resolve issues. For a company positioning itself as a premium internet service provider, this is a significant drawback.

    4. Questionable Reliability: Many customers have reported experiencing internet stability issues with Mediacom. Connections may drop frequently, or there may be slow or no internet at all. This can cause a lot of frustration for customers, particularly for those trying to work from home or stream videos, making it unreliable.

    5. Limited Coverage Areas: Mediacom's coverage footprint is limited compared to other internet service providers. Their service is only available in a few regions, which means that many people living in other areas cannot access their services. This limited availability makes it harder to recommend Mediacom for those looking to switch to a new internet service provider.

    Conclusion and Recommendation

    When it comes to choosing an internet service provider, the options can be overwhelming. Two popular providers in the Midwest region of the US are CenturyLink and Mediacom. After comparing the pros and cons of each provider, it's important to weigh the factors that are most important to you as a consumer.

    Here is a listicle of our final conclusion and recommendation for CenturyLink vs. Mediacom:

    1. CenturyLink offers a widespread network that covers a majority of the United States and offers a variety of packages that cater to different internet requirements. Their prices are competitive and offer some of the best value in the market.

    2. Mediacom offers high-speed internet options for their customers, which are perfect for streaming, gaming, and working from home. The company's internet and cable services are available in most areas of the United States, even in rural areas where other providers do not offer services.

    3. CenturyLink's service may not be as dependable as other internet service providers, such as fiber-optic providers. This can lead to issues such as slower speeds, connection interruptions, or outages. Some customers have reported issues with CenturyLink's customer support and billing services.

    4. While Mediacom offers affordable plans, they have fewer options when compared to other providers, and some customers may prefer more customizable options. Some customers have noted that Mediacom has strict policies and limited flexibility in accommodating various customer needs.

    5. Ultimately, our recommendation is to prioritize the factors that are most important to you as a consumer. If cost is your primary concern, CenturyLink may be the best option. If high-speed internet is a necessity, Mediacom is the way to go. However, it's important to weigh the potential issues with each provider before making a decision. Consider the availability, speed, and reliability of each provider in your area, as well as their customer service and billing practices.

    Call on (855) 210-8883 to choose the best internet service provider near you.