Does Cox Charge a Deposit?

Posted on: 16 Feb 2026

Navigating internet service provider policies can be complex. This comprehensive guide directly answers whether Cox Communications charges a security deposit for new customers, exploring the factors influencing this decision and offering strategies to potentially avoid or minimize such fees. Understand your options for securing reliable internet service without unexpected upfront costs.

Cox Communications Deposit Policy: The Basics

When setting up new internet service, many providers, including Cox Communications, have policies in place to mitigate financial risk. One common practice is the requirement of a security deposit. This deposit serves as a financial safeguard for the company, ensuring that outstanding bills or potential equipment damage are covered. For new customers, especially those with limited credit history or who have had past issues with utility payments, a deposit might be a standard part of the onboarding process. However, the exact implementation and necessity of this deposit can vary significantly from one individual to another. Understanding Cox's specific approach is crucial for new subscribers aiming for a smooth and cost-effective transition to their services.

Cox Communications, like many large telecommunications companies, aims to balance customer acquisition with risk management. The decision to charge a deposit is not arbitrary; it's based on a careful evaluation of several factors related to the applicant's financial standing and service history. While some may be exempt from this requirement, others will find it a necessary step before their internet service can be activated. This section will delve into the fundamental aspects of Cox's deposit policy, providing a clear overview of what new customers can expect.

The primary purpose of a security deposit is to protect Cox from potential financial losses. This can include scenarios where a customer defaults on their monthly payments or fails to return rented equipment in good condition. By holding a deposit, Cox has a financial buffer to cover these eventualities, reducing their exposure to bad debt. For the customer, it represents an upfront cost that, while sometimes inconvenient, can be a prerequisite for obtaining service. It's important to note that this is not a fee; the deposit is typically refundable under specific conditions, which we will explore later in this guide.

The presence or absence of a deposit often hinges on a credit check. Cox, like other service providers, utilizes credit assessments to gauge a new customer's reliability. A strong credit score generally indicates a lower risk, making a deposit unnecessary. Conversely, a less-than-perfect credit history might trigger the deposit requirement. This practice is common across the utility and telecommunications sectors, aiming to ensure that services are provided to a wide range of customers while maintaining the company's financial stability.

Furthermore, the type of service plan selected can sometimes play a role. While less common, certain premium packages or bundles might have different deposit requirements compared to basic internet-only plans. However, the most significant determinant remains the applicant's creditworthiness. For those concerned about this upfront cost, understanding the nuances of Cox's policy and exploring avenues to avoid it is paramount. This guide is designed to equip you with that knowledge, ensuring you can make informed decisions about your internet service setup.

Factors Influencing Cox's Deposit Requirement

The decision by Cox Communications to require a security deposit from a new customer is not a one-size-fits-all scenario. Instead, it's a nuanced process influenced by several key factors. Understanding these elements can provide clarity and help applicants anticipate whether they might be subject to a deposit. This section will break down the primary considerations Cox uses in its evaluation.

Credit Score and History

The most significant factor influencing a potential deposit is the applicant's credit score and overall credit history. Cox performs a credit check as part of its new customer verification process.

Credit Score: A higher credit score generally indicates a lower risk to Cox. Customers with excellent credit (typically above 700-720) are often exempt from deposit requirements. Scores in the fair or poor range (below 650) are more likely to trigger a deposit.
Payment History: Beyond the score itself, the history of how previous bills (utilities, credit cards, other telecommunications services) have been paid is crucial. A pattern of late payments, defaults, or collections can signal a higher risk, even if the current score is moderate.
Length of Credit History: A longer, well-managed credit history can be beneficial. Conversely, a very short credit history might make it harder for Cox to assess risk, potentially leading to a deposit.
Public Records: Information from public records, such as bankruptcies or judgments, will heavily influence the decision and almost certainly result in a deposit requirement.

Existing Customer Status and Service History

For customers looking to add new services or move their existing Cox service to a new address, their history with Cox plays a vital role.

Previous Accounts: If you have had previous Cox accounts that were maintained in good standing (all bills paid on time, no outstanding balances, equipment returned properly), this positive history can waive the deposit requirement for a new account.
Past Due Balances: Conversely, if there are outstanding balances or unresolved issues from a previous Cox account, it is highly probable that a deposit will be required for any new service.
Account Tenure: For existing customers adding new services, the tenure and payment history of their current account are considered. A long-standing account with a perfect payment record is a strong indicator of reliability.

Service Location and Type of Service

While less common as a primary driver for deposits, certain aspects related to the service location and the chosen package can sometimes be a minor consideration.

New Construction Areas: In some instances, areas with new construction might have different service activation protocols, though this rarely directly impacts deposit requirements for standard residential services.
Bundled Services: While not a direct cause for a deposit, opting for a comprehensive bundle of services (internet, TV, phone) might involve higher monthly costs. Cox's risk assessment might consider the overall financial commitment, though credit history remains the dominant factor.

Promotional Offers and Contract Terms

Occasionally, promotional offers or specific contract terms might be associated with deposit policies, though this is less frequent for standard residential setups.

New Customer Promotions: Some aggressive new customer promotions might have specific terms and conditions, but these usually relate to service features or pricing rather than deposit waivers, which are more commonly tied to credit.
Contract Length: Standard residential internet plans with Cox often do not require long-term contracts. If a specific plan does involve a contract, the terms would be clearly outlined, but a deposit is still primarily credit-driven.

In summary, the most critical determinant for a Cox deposit is your credit profile. A solid credit history is your best asset in avoiding this upfront payment. For those with less than ideal credit, understanding these factors is the first step in preparing for the possibility of a deposit and exploring ways to mitigate it.

Strategies to Avoid or Minimize a Cox Deposit

The prospect of paying a security deposit can be a deterrent for new internet service customers. Fortunately, Cox Communications offers several avenues that can help you avoid or at least minimize this upfront cost. By understanding these strategies and preparing in advance, you can increase your chances of securing internet service without the added financial burden.

1. Build and Maintain a Strong Credit Score

As highlighted earlier, your credit score is the most influential factor. If you're planning to sign up for Cox service in the near future, focus on improving your creditworthiness.

Pay Bills On Time: Consistently pay all your bills (credit cards, loans, utilities, rent) by their due dates. Payment history accounts for a significant portion of your credit score.
Reduce Credit Utilization: Keep the amount of credit you use on your credit cards low relative to your credit limits. Aim to keep utilization below 30%, ideally below 10%.
Avoid Opening Too Many New Accounts: Applying for multiple credit accounts in a short period can negatively impact your score.
Check Your Credit Report: Obtain a copy of your credit report from major bureaus (Equifax, Experian, TransUnion) and dispute any errors. Inaccurate information can artificially lower your score.

If your credit is already in good standing, simply ensure you provide accurate information during the application process, and Cox's system will likely approve you without a deposit.

2. Provide a Co-signer with Good Credit

If your own credit history is not strong enough to waive the deposit, consider asking a family member or trusted friend with excellent credit to co-sign for the service.

How it Works: The co-signer agrees to be financially responsible for the account if you fail to pay. Their good credit history can then be used to qualify the account without a deposit.
Important Considerations: Ensure the co-signer understands the implications. If you default, it could negatively impact their credit score. You must also maintain clear communication and ensure timely payments to protect your co-signer.

Cox's policy on co-signers should be confirmed directly with their sales or customer service representatives, as specific requirements may apply.

3. Opt for Pre-paid or Lower-Tier Plans (If Available)

While Cox primarily offers post-paid services, some providers have pre-paid options or may offer lower-tier plans that sometimes have less stringent deposit requirements.

Pre-paid Internet: Research if Cox offers any pre-paid internet plans in your area. These typically require payment upfront for a service period, eliminating the need for a credit check and deposit. (Note: Cox's standard offerings are generally post-paid).
Basic Plans: If a deposit is unavoidable, inquire if opting for a more basic internet speed or a plan with fewer features might result in a lower deposit amount.

4. Leverage Existing Customer Status

If you are already a Cox customer for a different service (e.g., TV or phone) and have a good payment history, you may be able to leverage this to avoid a deposit for new internet service.

Bundling: When adding internet to an existing bundle, your established positive history with Cox can often waive the deposit.
Adding Service: If you are adding a new service line to your existing account, the deposit requirement is usually waived if your current account is in good standing.

5. Inquire About Specific Promotions or Waivers

Occasionally, Cox may run promotions that include waived installation fees or deposit waivers for new customers, especially during specific periods or in competitive markets.

Ask the Representative: When speaking with a Cox sales representative, explicitly ask if there are any current promotions that waive security deposits for new customers.
Loyalty Programs: While not common for new sign-ups, inquire if any loyalty programs exist that might offer benefits like deposit waivers for long-term commitments.

6. Provide Proof of Income or Employment (Less Common)

In some rare cases, if credit checks are inconclusive or problematic, some utility providers may accept alternative forms of financial verification.

Documentation: This could include recent pay stubs or a letter of employment verification to demonstrate your ability to pay for the service.
Cox's Policy: This is not a standard procedure for Cox and should only be considered if other options fail and you've confirmed it's a possibility with a Cox representative.

7. Understand the Deposit Amount and Its Refundability

Knowing the potential deposit amount and how it's refunded can also influence your decision. Sometimes, a smaller deposit might be more palatable. If a deposit is required, ensure you understand the terms for its return. We will cover this in more detail in subsequent sections.

By proactively addressing your credit standing and exploring these different avenues, you significantly increase your chances of signing up for Cox internet service without the need for a security deposit. Always communicate clearly with Cox representatives to understand their specific requirements and available options.

Understanding the Cox Deposit Amount

When Cox Communications determines that a security deposit is necessary for new service activation, the amount can vary. This variability is primarily due to the same factors that influence the decision to require a deposit in the first place, with creditworthiness being the most significant. Understanding the potential range and the factors that set the specific amount can help manage expectations.

Typical Deposit Range for 2025-2026

Based on industry standards and typical practices for major telecommunications providers like Cox, the security deposit amount for new residential customers typically falls within a specific range.

General Range: For most new customers requiring a deposit, the amount often ranges from $50 to $200.
Factors Influencing the Amount:
- Credit Score Tier: A customer with a credit score in the "fair" range might be charged a lower deposit than someone with a score considered "poor" or who has significant negative marks on their credit report.
- Service Package: While credit is primary, the total monthly service cost can sometimes influence the deposit amount. A higher monthly bill might correlate with a slightly higher deposit, though this is secondary to credit risk.
- Location-Specific Policies: In rare instances, regional economic factors or specific market conditions might lead to slight variations in deposit amounts, though this is uncommon for standard residential services.

How Cox Determines the Specific Amount

Cox utilizes an automated system that assesses the applicant's credit information at the time of application. This system is designed to assign a risk level, which then dictates the deposit amount.

Credit Check Integration: The credit reporting agency provides a score and relevant credit history data. Cox's internal algorithms process this information to determine the appropriate deposit.
Tiered Deposit System: It's common for providers to have a tiered system. For example:
- Tier 1 (Low Risk): No deposit required.
- Tier 2 (Moderate Risk): A deposit of, say, $50-$100 might be required.
- Tier 3 (Higher Risk): A deposit of, say, $100-$200 or potentially more could be mandated.
No Publicly Available Chart: Cox does not publish a definitive, publicly accessible chart detailing specific credit score ranges and their corresponding deposit amounts. This information is proprietary and determined at the time of application.

What if the Deposit Seems Too High?

If you believe the deposit amount requested by Cox is unusually high or seems incorrect based on your understanding of your credit, you have a few options.

Review Your Credit Report: Ensure there are no errors on your credit report that might be affecting the assessment.
Speak to a Supervisor: If you are applying over the phone or in person, politely ask to speak with a supervisor or a senior customer service representative who may have more discretion or can provide a clearer explanation.
Re-evaluate Strategies to Avoid: If the deposit is a significant concern, revisit the strategies outlined in the previous section, particularly focusing on credit improvement or exploring co-signer options.

Deposit vs. Installation Fee

It's important to distinguish the security deposit from installation fees.

Security Deposit: This is a refundable amount held by Cox as a financial guarantee.
Installation Fee: This is a one-time charge for the physical setup of the service at your home. Cox may offer promotions that waive installation fees, but this is separate from the security deposit.

While the exact deposit amount can only be determined during the application process, understanding the typical ranges and the factors that influence it empowers you to be better prepared. If a deposit is required, remember that it is usually refundable, offering some reassurance for this upfront investment.

When and How Your Cox Deposit is Refunded

A significant concern for many customers who are required to pay a security deposit is how and when they will get their money back. Cox Communications, like most reputable service providers, has a clear policy for refunding these deposits. The process is generally tied to your consistent and timely payment history with the company. Understanding these refund conditions is crucial for planning and ensuring you receive your deposit back promptly.

Conditions for Deposit Refund

The primary condition for the refund of your Cox security deposit is demonstrating responsible account management over a specific period.

Good Standing: You must maintain your Cox account in good standing. This means consistently paying your monthly bills on time and in full.
Minimum Service Period: Typically, Cox requires you to have maintained your account in good standing for a minimum period, often around 12 consecutive months. Some providers may have shorter or longer periods, but 12 months is a common benchmark.
No Unpaid Balances: At the time of refund processing, there should be no outstanding or delinquent balances on your account.
Account Status: The refund is usually processed either automatically after the qualifying period or upon account closure, provided all conditions are met.

Automatic vs. Manual Refund Processing

Cox generally operates with an automated system for deposit refunds.

Automatic Refund: If you meet the criteria (typically 12 months of on-time payments), Cox will often automatically process the refund. This is the most common and convenient method. You don't usually need to request it.
Refund Upon Account Closure: If you decide to close your Cox account before the automatic refund period, the deposit will be applied to any outstanding balance. If there's a remaining credit after settling any final bills and charges for unreturned equipment, the remaining deposit amount will be refunded.

Methods of Refund

The way you receive your refund depends on how you paid the original deposit and Cox's current refund procedures.

Check: In many cases, especially for older accounts or if the deposit was paid via cash or check, Cox will mail a physical check to the address on file for your account. It's essential to keep your contact and mailing information up-to-date.
Credit to Your Account: If you are a long-term customer and the deposit was paid electronically, it might be credited back to your account as a bill credit. This is more common if you are adding services rather than closing an account.
Original Payment Method: In some instances, refunds might be issued back to the original payment method (e.g., the credit card used for payment). This is less common for security deposits but can occur.

Timeline for Receiving Your Refund

The timeline for receiving your deposit refund can vary.

Automatic Refund: If processed automatically after the qualifying period (e.g., 12 months), you can typically expect to receive the refund within 30-60 days after the end of that qualifying period.
Upon Account Closure: If you close your account, the refund process usually begins after the final billing cycle and any necessary equipment return checks are completed. This can take anywhere from 30 to 90 days, depending on billing cycles and processing times.

It's always a good practice to check your Cox account statements or contact customer service if you believe you have met the refund criteria and haven't received your deposit within the expected timeframe.

What Happens if You Default on Payments?

If you fail to pay your bills on time, your security deposit can be used by Cox to cover the outstanding balance.

Partial or Full Forfeiture: Cox may use all or part of your deposit to offset unpaid charges.
Requirement for Additional Deposit: If the deposit is used to cover a balance, and you wish to continue service, Cox may require you to pay a new deposit to re-establish a financial guarantee.
Impact on Credit: Defaulting on payments will also negatively impact your credit score, making future service applications more difficult and potentially requiring larger deposits.

What if You Don't Return Rented Equipment?

Cox provides customers with equipment (modems, routers, cable boxes) that is typically rented. Failure to return this equipment in good condition upon account closure can result in charges.

Equipment Charges: The cost of unreturned or damaged equipment will be deducted from your security deposit. If the charges exceed the deposit amount, you will be billed for the difference.
Return Process: Always follow Cox's instructions for returning equipment (e.g., drop-off locations, shipping labels) to ensure it's accounted for correctly and avoid unnecessary charges.

In essence, your Cox security deposit is a temporary hold. By demonstrating consistent, on-time payments for approximately 12 months, you typically qualify for its automatic refund. If you close your account, the deposit is applied to any final charges, with the remainder being refunded. Vigilance in monitoring your account and understanding these processes ensures you reclaim your deposit without issues.

Considering Alternatives if a Deposit is Required

If Cox Communications requires a security deposit that you find prohibitive or simply wish to avoid, exploring alternative internet service providers (ISPs) in your area is a wise strategy. Many other companies operate with different policies regarding deposits, credit checks, and customer requirements. This section will guide you through considering these alternatives, helping you find a service that best fits your needs and financial situation.

Why Look for Alternatives?

Several reasons might prompt you to seek alternatives to Cox, especially if a deposit is involved:

Upfront Cost: A significant security deposit can be a barrier for individuals or families on a tight budget.
Credit Concerns: If you have a low credit score or limited credit history, you might face deposit requirements from multiple providers, making it difficult to secure service.
Better Deals: Competitors might offer more attractive pricing, faster speeds, or better bundle deals that align more closely with your budget and preferences.
Customer Service: Some customers seek providers known for superior customer support or more flexible service terms.

Types of Alternative ISPs

The availability of alternative ISPs will depend heavily on your specific geographic location. However, common types of providers include:

Major National Providers: Companies like Spectrum (Charter Communications), Xfinity (Comcast), AT&T, Verizon, and CenturyLink operate in many areas and compete directly with Cox. Their deposit policies can vary.
Regional ISPs: Smaller, regional companies often focus on specific states or metropolitan areas. They may offer more personalized service or competitive pricing.
Fiber Optic Providers: If fiber internet is available in your area, providers specializing in this technology (e.g., Google Fiber, local fiber networks) often offer high speeds and sometimes have different deposit structures.
Fixed Wireless and Satellite Providers: For areas where traditional cable or fiber is unavailable, fixed wireless (using antennas) or satellite internet (like Starlink) are options. These often have unique setup and deposit policies.

What to Look for in Alternative Providers

When comparing ISPs, focus on these key aspects:

Deposit Policy: Directly inquire about their security deposit requirements for new customers. Ask about credit check procedures and what constitutes a "good" credit score for them.
Credit Check Alternatives: Some providers might offer pre-paid plans, require a smaller deposit for customers with fair credit, or accept alternative forms of verification (like proof of income) if a credit check is problematic.
Contract Terms: Understand if the service requires a long-term contract and what penalties apply for early termination. Many providers now offer month-to-month plans.
Pricing and Fees: Compare not only the monthly service cost but also installation fees, equipment rental fees, and any other hidden charges. Look for promotional offers for new customers.
Speed and Data Caps: Ensure the internet speeds meet your needs (streaming, gaming, remote work) and check for any data caps, which can lead to overage charges.
Customer Reviews: Research customer reviews regarding reliability, speed consistency, and customer service quality for providers in your area. Websites like FCC.gov or consumer review sites can be helpful.

How to Research Alternatives

Several methods can help you identify and compare alternative ISPs:

Online Comparison Tools: Websites like BroadbandNow, HighSpeedInternet.com, or your state's public utility commission website often have tools to check available providers and plans in your zip code.
Directly Contact Providers: Visit the websites of potential ISPs or call their sales departments to get specific information on pricing, plans, and deposit policies.
Ask Neighbors: Inquire with neighbors about the internet services they use and their experiences, particularly regarding setup costs and ongoing reliability.

Example Scenario: Comparing Cox vs. Spectrum

Let's consider a hypothetical scenario comparing Cox and Spectrum for a new customer.

Feature	Cox Communications (Hypothetical)	Spectrum (Hypothetical)
Deposit Requirement	May require $50-$200 deposit based on credit	May require $10-$50 deposit or no deposit for well-qualified applicants
Credit Check	Standard credit check performed	Standard credit check performed; may offer pre-paid options
Installation Fee	Varies, often $50-$100, but promotions may waive it	Varies, often $50-$100, but promotions may waive it
Contract	Typically month-to-month	Typically month-to-month
Bundles	Internet, TV, Phone	Internet, TV, Phone

Note: These are hypothetical examples for 2025-26 and actual policies may vary. Always verify directly with the provider.

In this example, Spectrum might appear slightly more favorable if their deposit policy is less stringent or if they offer a pre-paid option that completely bypasses credit checks and deposits. However, the actual speeds, reliability, and customer service experiences would also be critical factors in the final decision.

If Cox requires a deposit, don't feel locked into their service. By researching thoroughly and understanding the policies of other providers, you can often find a satisfactory alternative that meets your connectivity needs without an unexpected upfront financial commitment.

Maximizing Your Experience with Cox Customer Service

Interacting with customer service is an inevitable part of managing any utility or telecommunications service. For Cox Communications, whether you're signing up, troubleshooting an issue, or inquiring about your deposit, effective communication with their customer service representatives can significantly improve your experience. This section provides practical tips to help you navigate interactions with Cox customer service, ensuring you get the information you need and your issues are resolved efficiently.

Preparation is Key

Before you even pick up the phone or start a chat, be prepared.

Gather Account Information: Have your Cox account number, the full name on the account, and the service address readily available. This speeds up the verification process.
Know Your Issue/Question: Clearly articulate why you are contacting them. Are you asking about a deposit? Troubleshooting an internet outage? Inquiring about billing? Having a clear objective helps the representative assist you better.
Document Previous Interactions: If you've contacted them before about the same issue, have notes on who you spoke with, when, and what was discussed or promised.
Check the Website First: Many common questions (like deposit policies, billing information, or basic troubleshooting steps) are answered on the Cox website or within your online account portal. This can save you time.

Effective Communication Strategies

How you communicate can greatly influence the outcome of your interaction.

Be Polite and Respectful: Customer service representatives are human beings. A polite and respectful demeanor can go a long way. Starting with "Hello, thank you for assisting me today" can set a positive tone.
Be Clear and Concise: Explain your issue directly and avoid rambling. Stick to the facts and the problem you are experiencing.
Listen Actively: Pay attention to what the representative is saying. Ask clarifying questions if you don't understand something. Repeat back key information to confirm understanding.
Stay Calm: Even if you are frustrated, try to remain calm. Raising your voice or becoming aggressive is rarely productive and can lead to less helpful responses.
Ask for Specifics: If you are discussing a deposit, ask for the exact amount, the reason it's required, and the conditions for its refund. If troubleshooting, ask for specific steps they are taking.

When You Need to Escalate or Get More Information

Sometimes, the first representative you speak with may not have the authority or knowledge to resolve your issue.

Ask for a Supervisor: If you feel your issue is not being adequately addressed, politely ask to speak with a supervisor or a manager. Explain that you have already discussed the matter with the current representative and require further assistance.
Request a Ticket or Reference Number: For technical issues or complex inquiries, always ask for a ticket number or a reference number for your case. This allows you to track the issue and provides a point of reference if you need to follow up.
Document Everything: Keep a record of your calls, including the date, time, representative's name (if given), and a summary of the conversation. This documentation is invaluable if disputes arise later.
Follow Up: If you are promised a callback or a resolution by a certain time, and it doesn't happen, don't hesitate to follow up. Refer to your reference number.

Specific Tips for Deposit-Related Inquiries

When discussing security deposits with Cox customer service:

Inquire About Waivers: Politely ask if there are any promotions or circumstances under which the deposit can be waived, especially if you have a strong credit history.
Understand the Amount: Ask for a clear explanation of how the deposit amount was determined based on your application.
Confirm Refund Conditions: Reiterate the conditions for refunding the deposit and the expected timeline. Get this information in writing if possible (e.g., via email confirmation).
Ask About Co-signer Policies: If you are considering a co-signer, ask about the specific requirements and process for adding one to your account.

Utilizing Online Resources

Cox's online presence offers various self-service options:

My Account Portal: Log in to your Cox account to view billing statements, payment history, manage services, and sometimes find answers to common questions.
Cox Support Website: The official Cox support pages often contain extensive FAQs, troubleshooting guides, and community forums where you can find answers or ask questions.
Chat Support: Many customers find live chat to be an efficient way to get quick answers to straightforward questions without waiting on hold for a phone call.

By approaching your interactions with Cox customer service strategically, you can ensure a smoother process, whether you're signing up for service, dealing with a technical glitch, or clarifying details about a security deposit. Preparation, clear communication, and knowing when to escalate are your best tools for a positive customer experience.

Conclusion

Understanding Cox Communications' deposit policy is essential for new and existing customers alike. While Cox does reserve the right to charge a security deposit, this decision is primarily based on a credit assessment. Factors like your credit score, payment history, and previous account standing with Cox all play a role. For many customers with good credit, a deposit is not required, ensuring a seamless setup process.

However, if a deposit is mandated, remember that it is typically refundable. By maintaining your account in good standing for approximately 12 consecutive months and ensuring timely payments, you can usually expect the deposit to be automatically refunded or applied as a credit. If you're looking to avoid a deposit altogether, focus on building a strong credit history, explore co-signer options, or research alternative internet providers in your area who may have different policies. Effective communication with Cox customer service can also help clarify your specific situation and potential options. By staying informed and proactive, you can navigate the process of securing Cox internet service with confidence and clarity.