Additional Optimum customer service contacts
Optimum live chat and Optimum customer service email
You can access Optimum’s live chat feature to get immediate assistance with your questions.
Visit Optimum – Chat Now. Fill out the online form to chat with an Optimum representative 24/7.
Social media
If you have any questions about your Optimum account, contact the company's social media pages for a quick response. You can also stay up-to date with all of their news and events by visiting one specific Twitter page that will answer whatever question(s) may be on your mind!
Find answers to frequently asked questions
Visit our support page to find the answers for all of your questions. Use this search box at top right corner and filter by product or keyword so you can quickly get what you need!
Learn all about your Optimum service features
To get started with Optimum, go to the TV channel 900 and enjoy a variety of how-to videos on creating your own identification number or setting up remote controls.
Optimum troubleshooting and quick help guides
Just in case you need help with an issue related to Optimum service, we have prepared a quick guide for troubleshooting. You can also contact customer support 24/7 if something does not work as expected!
Troubleshoot Optimum internet, TV or phone services
The great thing about using the Optimum support page is that it has a ton of helpful tips for solving common problems. You can search through these hundreds and find what you need to fix your issue quickly!
How to pay your Optimum bill?
There are a variety of ways to pay your monthly Optimum bill, and you have options for how this payment is accepted. Whether it's by phone or online with us in person at our office - we've got the details on what works best!
Bill pay by phone: This is a great option if you want to avoid the hassle of making payments, but it’s difficult since only one person can sign up for automatic deductions.
We have an easier way! You just need to call 866-213-7456 or go online and enable payment settings — then your account will be automatically deducted from check every month without any additional work on your part!.
Bill pay online: Visit https://www.optimum.net to log into your account and pay your bill online.
Bill pay app: The free Optimum Support App allows you to pay your bill from a smartphone.
Bill pay by mail: Mail your payment to the following address and be sure not include any other mail in with it! Optimum, P.O Box 742698 Cincinnati OH 45274
