Frontier Internet Plans: What Existing Customers Need to Know

As a valued Frontier internet customer, staying informed about your service, available plans, and how to manage your account is essential for ensuring a seamless and satisfying internet experience. This comprehensive guide provides everything you need to know about Frontier’s internet plans, including options for upgrading, managing your account, troubleshooting common issues, and understanding potential changes due to the upcoming Verizon acquisition. Whether you’re looking to optimize your current plan, explore faster speeds, or stay updated on Frontier’s offerings, this blog post has you covered.

Frontier offers a variety of internet plans to suit different needs and budgets, including both DSL and fiber-optic options. Fiber plans are particularly popular due to their reliability and high speeds, making them ideal for streaming, gaming, and working from home. Below is a detailed breakdown of the available plans as of July 2025:

Key Features Across All Plans:

• No Data Caps: All plans come with unlimited data, allowing you to stream, game, and browse without worrying about overage charges.

• Free Equipment Rental: High-performance routers are included with every plan at no extra cost. For example, the Fiber 200 plan includes an Eero Pro 6e router, while higher-tier plans like Fiber 5 Gig and 7 Gig include the Eero Max 7 Wi-Fi router.

• No Contracts Required: Frontier does not require long-term contracts, though some promotions (e.g., gift cards) may involve a 12-month agreement with an early termination fee if canceled early.

Deals and Promotions:

• Free rental of an Amazon eero router with qualifying fiber plans.

• Gift cards worth up to $200 when signing up for certain fiber plans, such as Fiber 5 Gig.

• For an additional $10 or $30/mo, customers can upgrade to Whole Home Wi-Fi or Whole Home Wi-Fi Plus, which includes mesh Wi-Fi devices for better coverage.

Fees to Be Aware Of:

Customer Satisfaction:
Frontier’s fiber internet has a customer satisfaction rating of 76/100 (ACSI, 2024), tying the industry average, while DSL scores lower at 59/100. Overall ratings for Frontier include 3.5/5 for reliability and speed, 3.6/5 for customer service, and 3.4/5 for price, slightly below the national averages.

Benefits for Existing Customers

As an existing Frontier customer, you enjoy several benefits:

• Unlimited Data: No data caps mean you can use as much data as you need without additional charges.

• Free Equipment: High-quality routers, such as the Amazon Eero Pro 6 or Eero Max 7, are included with your plan at no extra cost.

• 24/7 Support: Access automated chat support anytime or live support during business hours for billing, technical, or account issues.

• Auto Pay Savings: Enroll in Auto Pay to save $5 per month on your bill.

• Additional Services: For $10/mo, you can add Frontier Total Shield, which includes multi-device security, VPN privacy, and a password manager. My Premium Tech Pro, also $10/mo, offers live U.S.-based technical support.

While specific loyalty discounts for existing customers are not widely advertised, you may be eligible for promotions like gift cards when upgrading to higher-speed plans. Contact Frontier at (844) 340-6366 to inquire about available offers.

Managing Your Account

Frontier makes it easy to manage your account and stay on top of your service:

• Pay Your Bill: Use the automated phone system at 800-917-7489 or set up Auto Pay to save $5/mo. You can also pay online via the Frontier account portal.

• Access Your Account: Log in to frontier.com/login to view your bill, manage services, or update your preferences. If you can’t access your account, it may be suspended due to non-payment; use Express Pay to restore access without logging in.

• Enroll in Paperless Billing: Avoid a $2.99/mo. paper bill fee by switching to digital billing through your account settings.

• Customer Support: Reach out via phone or chat for help with billing, technical issues, or account management. Automated chat support is available 24/7, and live agents are available during business hours.

For additional resources, visit the Frontier Help Center, which offers videos and articles on topics like bill payment, Wi-Fi setup, and account management.

Upgrading or Downgrading Plans

If your internet needs have changed, Frontier offers flexible options to upgrade or downgrade your plan:

• Upgrading: Move to a higher-speed fiber plan, such as Fiber 1 Gig or Fiber 2 Gig, for faster streaming, gaming, or remote work. Frontier’s fiber plans offer symmetrical upload and download speeds, up to 125x faster than cable.

• Downgrading: Switch to a lower-tier plan like Fiber 200 to save money if you don’t need high speeds.

• Process: Contact Frontier at 1-855-958-5444 to discuss your options. Be aware that some promotions, such as gift cards, may require a 12-month agreement with an early termination fee if canceled early.

To determine the best plan for your household, use Frontier’s speed test tool at highspeedinternet.com/how-much-internet-speed-do-i-need.

Troubleshooting Common Issues

If you’re experiencing internet issues, Frontier provides several resources to help:

• Restart Your Router: Unplug your router for 10 seconds and plug it back in to resolve slow speeds, disconnects, or wireless issues. For a factory reset, hold the reset button for 10 seconds. See the guide at frontier.com/helpcenter/internet/troubleshooting/restart-router-or-set-top-box.

• Check for Outages: Visit frontier.com/helpcenter/internet/troubleshooting/check-for-service-outages to see if there’s a service disruption in your area.

• Use the Support Wizard: Get step-by-step troubleshooting for issues like slow speeds or no connectivity at frontier.com/helpcenter/internet/troubleshooting/troubleshooting-internet-issues.

The help center also includes videos on:

• Finding your Wi-Fi name and password

• Understanding why your bill may vary (e.g., due to promotions ending or one-time fees)

• Optimizing Wi-Fi performance

Flexible Options for Life Changes

Frontier offers solutions to accommodate changes in your circumstances:

• Moving Your Service: If you’re relocating within Frontier’s 25-state service area, you can transfer your services to your new address. Learn more at frontier.com/resources/movers.

• Pausing Your Service: Temporarily suspend your services and fees for 1-9 months if you’re away from home. Visit frontier.com/resources/vacation-services for details.

• Saving on Your Bill: Enroll in Auto Pay to save $5/mo, or call 1-855-958-5444 to explore budget-friendly options.

Upcoming Changes: The Verizon Acquisition

In early 2026, Verizon is expected to complete a $20 billion acquisition of Frontier, which may lead to changes in Frontier’s current plans and pricing. While details are not yet clear, your existing plan could be integrated into Verizon’s offerings, potentially affecting speeds, prices, or services. If you’re satisfied with your current plan, consider locking in your rate before the acquisition closes. Stay updated by checking Frontier’s newsroom at frontier.com/newsroom.

Conclusion

As a Frontier internet customer, you have access to a variety of plans, from budget-friendly DSL to ultra-fast fiber options, designed to meet your connectivity needs. With no data caps, free routers, and robust support resources, Frontier ensures a reliable internet experience. You can easily manage your account, troubleshoot issues, or adjust your plan to suit your lifestyle. Be mindful of the upcoming Verizon acquisition, which may bring changes in 2026. For assistance, visit the Frontier Help Center or contact support at 800-917-7489 for billing or 1-855-958-5444 for general inquiries.