Does AT&T charge to install internet?

Posted on: 16 Feb 2026

Understanding AT&T's internet installation fees is crucial for new customers. This guide directly answers whether AT&T charges for internet installation, detailing potential costs, how to avoid them, and what to expect during the setup process. Get the clarity you need before signing up.

Understanding AT&T Installation Fees

When you're looking to get new internet service, one of the first questions that comes to mind is about the associated costs. Specifically, many consumers wonder, "Does AT&T charge to install internet?" The answer, like many things in telecommunications, is nuanced. While AT&T does have an installation fee, it's not always a mandatory charge. Understanding the various scenarios, promotions, and installation types can help you navigate these costs effectively. This section aims to demystify AT&T's approach to installation fees, setting the stage for a comprehensive look at what you can expect.

AT&T's installation fees are designed to cover the labor and equipment involved in setting up your new internet service. However, the company frequently offers promotions and waivers to attract new customers. These can significantly reduce or even eliminate the installation cost. The type of internet service you choose (e.g., fiber, DSL) and your specific location can also play a role in whether an installation fee applies and its amount. It's essential to be informed about these variables to make the best decision for your budget and service needs.

In 2025 and 2026, AT&T continues to emphasize its fiber optic network, often referred to as AT&T Fiber. For these high-speed connections, professional installation is typically recommended, and this is where fees can come into play. However, for simpler DSL connections or in situations where existing wiring is in place and functional, self-installation might be an option, which often comes with no fee. We will explore the different types of installations and how they relate to potential charges in the following sections.

AT&T Installation Cost Breakdown

AT&T's standard installation fee can vary, but it typically falls within a certain range for professional installations. As of the 2025-26 period, customers can expect a professional installation fee that might range from $99 to $149. This fee is intended to cover the technician's visit, the setup of necessary equipment (like the modem/router), and the connection to AT&T's network. It's important to note that this is the *standard* fee, and it's subject to change and promotional offers.

There are two primary types of installations AT&T offers: professional installation and self-installation. The cost structure differs significantly between the two.

Professional Installation

This is the most common type of installation for new AT&T internet customers, especially for fiber optic services. A certified AT&T technician will visit your home on a scheduled date and time to set up your service. This includes:

Assessing your home's wiring and network needs.
Installing any necessary outdoor equipment (if applicable).
Running new internal wiring if required.
Setting up and configuring the modem/router.
Testing the connection to ensure optimal performance.

The fee for professional installation can range from $99 to $149. However, AT&T frequently waives this fee as part of new customer promotions. For example, signing up for a specific AT&T Fiber plan might come with a limited-time offer of free professional installation.

Self-Installation

For customers with existing AT&T service or in situations where the necessary wiring is already in place and functional, AT&T may offer a self-installation option. This is generally available for DSL or sometimes for basic fiber setups where no new wiring is needed.

Equipment: AT&T will ship you the necessary modem/router.
Instructions: You will receive clear, step-by-step instructions to connect the equipment and activate your service.
Support: Online resources and customer support are available if you encounter issues.

The primary advantage of self-installation is that it is almost always free of charge. This makes it an attractive option for budget-conscious consumers or those who are comfortable with basic technical setups.

It's crucial to verify the installation options and associated costs directly with AT&T at the time of signup, as policies and promotions can change rapidly. Always ask about current offers that might waive the installation fee.

Factors Influencing Installation Costs

Several factors can influence whether you'll incur an installation fee with AT&T and the potential amount of that fee. Understanding these variables can help you prepare and potentially save money.

Type of Internet Service

The technology powering your internet connection is a primary driver of installation costs.

AT&T Fiber: Installing a fiber optic connection often requires more specialized work, including running new lines from the street to your home and potentially drilling through walls. This complexity generally leads to a higher likelihood of a professional installation fee, though it's often waived with promotions.
DSL (Digital Subscriber Line): DSL uses existing telephone lines. If these lines are already active and in good condition within your home, self-installation is often feasible, thus avoiding installation fees. If new lines need to be run or existing ones are faulty, a professional installation might be necessary, potentially incurring a fee.
Fixed Wireless Internet: This service uses wireless signals from a nearby tower. Installation typically involves mounting an antenna on your roof or exterior wall and running a cable inside. This usually requires a professional visit, and fees may apply, though promotions are common.

Existing Infrastructure

The condition and presence of existing wiring in your home play a significant role.

Active Phone Lines: For DSL, if you have active and properly functioning phone lines, self-installation is more likely.
Previous Internet Connections: If you're switching from another provider that used similar wiring (e.g., coax cable for cable internet, though AT&T doesn't typically use coax for its primary internet services), some of the infrastructure might be reusable, potentially simplifying the process.
No Existing Wiring: If your home has no suitable wiring for the chosen service, extensive work will be needed, almost certainly requiring a professional installation and potentially a higher fee or a separate charge for the labor.

Promotional Offers and Bundles

AT&T frequently uses installation fee waivers as a key incentive for new customers.

New Customer Promotions: These are the most common way to get free installation. Keep an eye on AT&T's website or speak with a sales representative about current deals. These offers can be time-limited.
Bundled Services: Sometimes, bundling internet with other AT&T services like TV or mobile can unlock special discounts, including waived installation fees.
Limited-Time Offers: Promotions can change monthly or quarterly. It's always worth asking if there's a current promotion that applies to your area and chosen plan.

Location and Service Area

While less common, the specific service area can sometimes influence installation logistics and, consequently, costs. In very remote areas, the cost of dispatching a technician might be higher, although AT&T generally standardizes its fees across most areas. However, service availability itself can be a factor; fiber availability, for instance, is concentrated in specific neighborhoods and cities.

Equipment Needs

While the modem/router is usually included in the installation fee or provided as part of a rental/purchase agreement, unique equipment needs could theoretically add to the cost, though this is rare for standard residential installations.

By considering these factors, you can better anticipate potential installation charges and identify opportunities to reduce or eliminate them.

How to Avoid AT&T Installation Fees

Avoiding AT&T installation fees is a common goal for new customers. Fortunately, there are several effective strategies you can employ. The key is to be proactive, informed, and to leverage AT&T's own promotional tactics.

1. Look for Current Promotions and Offers

This is by far the most common and effective way to get free installation. AT&T regularly runs campaigns aimed at attracting new subscribers, and waiving the installation fee is a popular incentive.

Check AT&T's Website: Visit the official AT&T website and navigate to the internet section. Promotions are usually prominently displayed.
Speak with a Sales Representative: When you call to inquire about service, specifically ask about any current installation fee waivers or new customer specials. Sometimes, offers are not advertised online but are available through direct sales channels.
Online Deals: Third-party comparison websites or AT&T's social media channels might also highlight special offers.

2. Opt for Self-Installation When Available

If your home is already equipped with the necessary wiring and you're comfortable with a DIY approach, self-installation is typically free.

Eligibility: Determine if your service address and chosen internet plan are eligible for self-installation. This is more likely for DSL or if you're upgrading service where existing lines are functional.
Equipment Delivery: AT&T will ship the modem and any other required equipment directly to your home.
Follow Instructions Carefully: AT&T provides detailed guides and online support to help you through the process.

3. Bundle Services

While not always guaranteed, bundling your internet service with other AT&T offerings, such as TV or mobile plans, can sometimes lead to package deals that include waived installation fees for one or more services. Inquire about bundle discounts when you sign up.

4. Negotiate (Sometimes Possible)

While less common for installation fees specifically, in some cases, especially if you are a long-term customer or switching from a competitor with a strong offer, you might be able to negotiate. However, relying on advertised promotions is generally more reliable.

5. Be Patient and Time Your Signup

Promotions can change. If you're not in an immediate rush, you might wait for a period when AT&T is running a particularly attractive installation fee waiver campaign. This often happens during peak sales seasons like back-to-school or holidays.

6. Understand the Fine Print

Always read the terms and conditions associated with any offer. Some "waived" fees might be conditional, such as requiring you to maintain service for a minimum period to avoid being recharged. Ensure you understand these requirements.

By combining these strategies, you significantly increase your chances of getting AT&T internet installed without paying an upfront installation fee.

What to Expect During AT&T Installation

Whether you opt for professional or self-installation, understanding the process beforehand can alleviate anxiety and ensure a smoother experience. Here’s a breakdown of what to expect during an AT&T internet installation.

Professional Installation Process

If you schedule a professional installation, here’s a typical timeline and what the technician will do:

Appointment Scheduling: You'll work with AT&T to schedule a specific date and a time window (usually a 2-4 hour block) for the technician's visit. Ensure someone over 18 is present during this window.
Technician Arrival: The technician will arrive within the scheduled window. They typically call ahead to confirm their arrival.
Site Assessment: The technician will assess your home's suitability for AT&T service. This includes checking for existing wiring, identifying the best location for the modem/router, and determining the path for any new cables.
Wiring and Equipment Setup:
- If new wiring is needed (especially for fiber), the technician may need to drill small holes in walls or run cables along exterior surfaces.
- They will install the necessary Network Interface Device (NID) if one isn't present or functional.
- The modem/router will be connected to the network outlet and powered on.
Service Activation and Testing: Once the equipment is connected, the technician will activate your service and perform speed and connectivity tests to ensure everything is working optimally.
Demonstration and Q&A: The technician will typically show you how to connect to your Wi-Fi network, explain basic troubleshooting steps, and answer any questions you may have about your new service.
Cleanup: The technician should clean up any debris from the installation process.

Duration: A professional installation typically takes between 1 to 3 hours, depending on the complexity of the setup and the type of service being installed.

Self-Installation Process

If you choose self-installation, the process is more hands-on for you:

Equipment Delivery: AT&T will ship your modem/router and any other necessary equipment to your home. You'll receive tracking information.
Unboxing and Setup: Once the equipment arrives, unbox it and follow the provided instructions. This usually involves connecting the modem to the wall outlet (phone jack for DSL, fiber terminal for fiber) and plugging in the power.
Activation: You'll likely need to activate your service online or by calling a specific number. This process guides you through connecting to the AT&T network.
Wi-Fi Configuration: You'll set up your Wi-Fi network name (SSID) and password using the provided interface.
Testing: Once activated, test your internet connection by visiting websites or running a speed test.

Support: If you encounter any issues during self-installation, AT&T offers online guides, video tutorials, and customer support to assist you.

Important Considerations for Both Installation Types

Clear the Area: Ensure the area where the modem/router will be placed is clear of obstructions.
Pet and Child Safety: If new wiring is being run, ensure pets and small children are kept away from the work area and any exposed cables.
Modem Placement: For optimal Wi-Fi coverage, place the modem/router in a central, open location, away from metal objects and other electronic devices that could cause interference.
Existing Wiring: If you have existing AT&T wiring, make sure it's accessible for the technician or for your self-installation.

By being prepared, you can ensure a smooth and efficient installation process for your new AT&T internet service.

Self-Installation vs. Professional Installation

Choosing between self-installation and professional installation for your AT&T internet service is a key decision that impacts cost, convenience, and the overall setup experience. Both options have their pros and cons, and the best choice depends on your technical comfort level, the type of service you're getting, and your budget.

Self-Installation

Pros:

Cost Savings: The most significant advantage is that self-installation is typically free. This can save you $99-$149 upfront.
Flexibility: You can install the equipment on your own schedule, without needing to be home for a specific appointment window.
Empowerment: For tech-savvy individuals, it offers a sense of accomplishment and direct control over the setup process.
Speed: If everything goes smoothly, you might get connected faster than waiting for a professional appointment.

Cons:

Technical Skill Required: You need to be comfortable following instructions, connecting cables, and potentially troubleshooting basic issues.
Limited Scope: Self-installation is usually only an option if existing, functional wiring is present. It cannot accommodate complex setups, new wiring runs, or installations requiring external equipment modifications.
Potential for Errors: If not done correctly, it can lead to connection problems or suboptimal performance, potentially requiring a later professional service call (which might incur a fee).
No Expert Advice: You won't have a technician on-site to advise on optimal equipment placement or answer in-depth questions about your home network.

Best For:

Customers who are comfortable with technology, have existing AT&T service or suitable wiring in place, and want to avoid installation fees.

Professional Installation

Pros:

Expert Setup: A trained AT&T technician handles all aspects of the installation, ensuring it's done correctly and efficiently.
Handles Complexity: Ideal for new service installations, fiber optic setups, or homes requiring new wiring or modifications.
Troubleshooting Included: The technician will test the connection thoroughly and resolve any immediate issues.
Guidance and Advice: You can ask the technician questions about placement, network setup, and optimal performance.
Peace of Mind: For many, having an expert handle the setup provides reassurance that the service will work correctly from the start.

Cons:

Cost: Typically involves an installation fee, although this is often waived through promotions.
Scheduling Required: You need to book an appointment and be home for the technician's visit, which can sometimes involve waiting for a time slot.
Less Flexibility: You are tied to the scheduled appointment time.

Best For:

New customers, those getting fiber internet, individuals who are not comfortable with technical setups, or homes that require significant wiring work.

Making the Choice

When signing up for AT&T internet, ask the representative about your eligibility for self-installation. If you are eligible and feel confident in your technical abilities, it's a great way to save money. However, if you're unsure, getting fiber, or have any doubts about your home's wiring, investing in a professional installation (especially if the fee is waived) is often the wisest choice for a hassle-free start.

Comparing AT&T Installation Policies with Competitors (2025-26)

The landscape of internet service providers (ISPs) is competitive, and installation policies are a key differentiator. Here's how AT&T's approach to installation fees compares with other major providers in the 2025-26 market, focusing on common practices.

AT&T

Standard Fee: Typically $99-$149 for professional installation.
Waivers: Frequently offers free installation for new customers, especially with specific plans (e.g., AT&T Fiber) or during promotional periods.
Self-Installation: Available for eligible DSL or simpler setups, usually free.
Focus: Strong emphasis on promoting AT&T Fiber, which often leans towards professional installation but with frequent fee waivers.

Comcast (Xfinity)

Standard Fee: Professional installation can range from $89.99 to $100+.
Waivers: Often offers free professional installation as a new customer promotion, especially when signing up for bundles or longer-term contracts.
Self-Installation: Widely available and generally free for Xfinity Internet. This is a strong option for many customers, as the equipment setup is straightforward.
Focus: Extensive cable network allows for widespread self-installation.

Verizon Fios

Standard Fee: Historically, Verizon Fios has often offered free professional installation as a standard practice for new customers, especially for fiber. Some plans might still have a nominal fee or offer it as a promotion.
Waivers: Free installation has been a common selling point for Fios, aiming to compete directly with other fiber providers.
Self-Installation: Less common for Fios compared to cable, as fiber installation can be more complex. When available, it's usually free.
Focus: Pure fiber network, often emphasizing the quality of the installation and service.

Spectrum (Charter Communications)

Standard Fee: Professional installation fees can range from $49.99 to $99.99.
Waivers: Spectrum also frequently offers free professional installation as a new customer incentive, particularly for internet-only plans or bundles.
Self-Installation: Widely available and typically free for Spectrum Internet, similar to Comcast.
Focus: Large cable network with a strong push for self-installation to reduce operational costs.

T-Mobile Home Internet / Google Fiber (where available)

T-Mobile Home Internet: Generally uses a simple plug-and-play gateway device. No installation fee is typically charged as it's a self-setup service.
Google Fiber: Often provides free professional installation as part of its service, highlighting its premium fiber offering.

Key Trends in 2025-26

Promotional Waivers are King: Most major ISPs rely heavily on promotional offers to waive installation fees for new customers. This has become a standard competitive tactic.
Self-Installation Growth: ISPs are increasingly promoting self-installation options, especially for cable and fixed wireless services, as it's more cost-effective for them.
Fiber's Nuance: While fiber optic installations often necessitate professional visits due to their complexity, providers like AT&T and Verizon often absorb these costs through promotions to attract customers to their high-speed networks.
Bundling Incentives: Bundling services remains a common strategy to secure installation fee waivers.

Conclusion for Comparison: AT&T's installation fee policy is largely in line with industry trends. While a standard fee exists, the prevalence of promotional waivers means that many customers can still get professional installation for free. The availability and cost-effectiveness of self-installation for DSL also mirror competitors like Xfinity and Spectrum. For fiber, AT&T's strategy of offering free professional installation aligns with Verizon Fios's approach, making it a competitive offering.

Troubleshooting Common Installation Issues

Even with professional or self-installation, issues can sometimes arise. Knowing how to troubleshoot common problems can save you time and frustration. Here are some frequent installation hiccups and how to address them:

1. No Internet Connection After Setup

Check Connections: Ensure all cables (power, ethernet, phone line/fiber terminal) are securely plugged into the modem/router and the wall outlet.
Restart Equipment: Power cycle your modem and router. Unplug them, wait 30 seconds, and plug them back in. Wait a few minutes for them to boot up.
Verify Activation: If you performed a self-installation, double-check that you completed the activation process online or via phone.
Check Service Status: Sometimes, there might be an outage in your area. Check AT&T's service status page or contact support.
Test Different Ports: If connecting a device via Ethernet, try a different port on the router.

2. Slow Internet Speeds

Run a Speed Test: Use a reliable speed test website (e.g., Speedtest.net, Fast.com) connected directly to the modem/router via Ethernet cable for the most accurate reading.
Check Wi-Fi Signal Strength: If speeds are slow on Wi-Fi, move closer to the router or check for interference.
Reduce Connected Devices: Too many devices using bandwidth simultaneously can slow down your connection.
Router Placement: Ensure your router is in a central, open location, away from obstructions and other electronics.
Modem/Router Age: Older equipment may not support the speeds of your plan. Consider upgrading if necessary.
Wired vs. Wireless: Speeds will almost always be faster over a wired Ethernet connection than Wi-Fi.

3. Wi-Fi Connectivity Problems

Restart Router: A simple restart can often resolve temporary Wi-Fi glitches.
Check Wi-Fi Password: Ensure you are using the correct Wi-Fi network name (SSID) and password.
Interference: Microwaves, cordless phones, Bluetooth devices, and even thick walls can interfere with Wi-Fi signals. Try changing the Wi-Fi channel on your router (consult your router's manual or AT&T support).
Distance: Wi-Fi signals weaken over distance. If you have dead spots, consider a Wi-Fi extender or mesh system.
Firmware Update: Ensure your router's firmware is up to date. This can sometimes be managed through the router's admin interface or AT&T's app.

4. Issues with Technician Visit (Professional Installation)

No Show: If the technician doesn't arrive within the scheduled window, contact AT&T customer service.
Unsatisfactory Work: If the technician leaves and the service isn't working correctly, or the installation is messy, document the issue and call AT&T support immediately to schedule a follow-up or correction.
Damage to Property: In rare cases, installation work might cause minor damage. Report this to the technician before they leave, and follow up with customer service if needed.

5. Equipment Malfunctions

Faulty Modem/Router: If the equipment appears to be malfunctioning (e.g., not powering on, unusual lights), contact AT&T support. They can often diagnose issues remotely and arrange for a replacement if the equipment is faulty.
Ensure Proper Handling: During self-installation, handle equipment carefully to avoid damage.

When to Call AT&T Support: If you've tried basic troubleshooting steps and are still experiencing problems, it's time to contact AT&T customer support. Have your account information ready, and be prepared to describe the issue and the steps you've already taken. For professional installation issues, contact the support line that handles installation and technician appointments.

Maximizing Your AT&T Internet Setup

Once your AT&T internet is successfully installed, the focus shifts to optimizing your setup for the best possible performance and user experience. This involves configuring your network, ensuring optimal speeds, and utilizing the features of your AT&T equipment.

1. Optimize Router Placement

The location of your AT&T modem/router is critical for Wi-Fi coverage.

Central Location: Place it in a central area of your home to distribute the signal evenly.
Elevated Position: Mounting it on a shelf or wall, rather than on the floor, can improve signal reach.
Avoid Obstructions: Keep it away from thick walls, metal objects (like filing cabinets), aquariums, and other electronics that can cause interference.
Minimize Distance to Devices: The further your devices are from the router, the weaker the signal.

2. Secure Your Wi-Fi Network

Protect your network from unauthorized access.

Strong Password: Use a strong, unique password for your Wi-Fi network (WPA2 or WPA3 security). Avoid easily guessable passwords.
Change Default Credentials: If your AT&T router has default admin login credentials, change them immediately to prevent unauthorized access to your router settings.
Guest Network: If your router supports it, set up a guest network for visitors. This keeps them on a separate network from your main devices.

3. Understand Your Plan Speeds

Know the advertised download and upload speeds for your AT&T plan. Use speed test tools periodically (especially when connected via Ethernet) to ensure you're getting close to the speeds you're paying for. If speeds are consistently lower than expected, contact AT&T support.

4. Utilize AT&T's Smart Home Manager App

Many AT&T internet plans come with access to the Smart Home Manager app. This tool allows you to:

View and manage connected devices.
Restart your modem/router remotely.
Test your internet speed.
Update your Wi-Fi network name and password.
Set up parental controls or guest networks.

This app is a powerful way to manage your home network efficiently.

5. Consider Wi-Fi Extenders or Mesh Systems

If you have a large home or areas with weak Wi-Fi signals, consider using Wi-Fi extenders or a mesh Wi-Fi system. Mesh systems, in particular, create a seamless network with multiple nodes that provide consistent coverage throughout your home.

6. Wired Connections for Critical Devices

For devices that require the most stable and fastest connection (e.g., gaming consoles, desktop computers, smart TVs for streaming 4K content), use an Ethernet cable to connect them directly to the router. This bypasses potential Wi-Fi interference and ensures maximum speed and reliability.

7. Keep Equipment Updated

Ensure your AT&T modem/router firmware is up to date. AT&T typically manages this automatically for their provided equipment, but it's good to be aware of. If you use your own compatible router, make sure its firmware is also current.

8. Leverage AT&T Support Resources

If you encounter ongoing issues or want to optimize your setup further, AT&T provides extensive online support resources, FAQs, and customer service channels. Don't hesitate to use them.

By implementing these tips, you can ensure your AT&T internet service performs at its best, providing a reliable and fast online experience for all your connected devices.

Conclusion

Navigating AT&T's internet installation fees can seem complex, but with the right information, it's manageable. As we've explored, AT&T does have standard installation charges, typically ranging from $99 to $149 for professional services. However, the key takeaway for 2025-26 is that these fees are frequently waived for new customers through various promotions and special offers, especially for their high-speed AT&T Fiber service. Self-installation, when available and eligible, is almost always free and offers a cost-effective alternative for those comfortable with a DIY setup.

To avoid installation charges, prioritize looking for current AT&T promotions on their website or by speaking directly with a sales representative. Opting for self-installation if your situation permits is another excellent strategy. Bundling services or timing your signup during promotional periods can also yield savings. Understanding what to expect during both professional and self-installation processes, along with troubleshooting common issues, will ensure a smoother transition to your new internet service.

Ultimately, AT&T aims to make the installation process as seamless as possible, often incentivizing new customers with free installation to encourage adoption of their advanced internet technologies. By being an informed consumer and leveraging available offers, you can successfully get connected without incurring unexpected installation costs.