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Ziply Fiber, formerly known as Frontier Communications' Northwest operations, has rapidly established itself as a significant player in the fiber-optic internet market. Acquired by WaveDivision Holdings in 2019 and rebranded as Ziply Fiber, the company is dedicated to deploying and upgrading fiber-to-the-premise (FTTP) networks. Their primary focus is on providing high-speed, reliable internet access across the Pacific Northwest, including Washington, Oregon, Idaho, and Montana. Ziply Fiber aims to bring gigabit speeds and beyond to both urban and underserved rural communities, distinguishing itself through its commitment to fiber-only infrastructure and competitive pricing. As of 2025-26, Ziply Fiber serves over 1 million households and continues to expand its network footprint.
| Plan Name | Download Speed | Upload Speed | Monthly Price (2025-26) | Equipment Fees | Data Caps | Contract Required |
|---|---|---|---|---|---|---|
| Gigabit Fiber | Up to 1,000 Mbps | Up to 1,000 Mbps | $60.00 | $0 (included modem/router) | None | No |
| 500 Mbps Fiber | Up to 500 Mbps | Up to 500 Mbps | $50.00 | $0 (included modem/router) | None | No |
| 300 Mbps Fiber | Up to 300 Mbps | Up to 300 Mbps | $40.00 | $0 (included modem/router) | None | No |
| 100 Mbps Fiber | Up to 100 Mbps | Up to 100 Mbps | $30.00 | $0 (included modem/router) | None | No |
Ziply Fiber's service plans are characterized by their symmetrical upload and download speeds, a hallmark of true fiber-optic technology. The pricing is highly competitive, especially for their higher-tier plans, offering significant value without mandatory contracts or excessive equipment fees. Their tiered structure caters to a wide range of users, from those needing basic connectivity to power users requiring the fastest speeds available.
Ziply Fiber's coverage is concentrated in the Pacific Northwest, with a strong presence in Washington, Oregon, Idaho, and Montana. While historically focused on areas previously served by Frontier, Ziply has been actively expanding its fiber footprint into new communities, including many rural and suburban regions. They are committed to bridging the digital divide by bringing high-speed fiber to areas that have been traditionally underserved by other providers. Availability can be checked directly on their website using a service address. Urban areas within their service states generally have the best availability, but Ziply is making significant strides in rural expansion.
| Plan | Promotional Price (12 months) | Standard Price (after promotion) | Additional Fees | Bundle Savings Available |
|---|---|---|---|---|
| Gigabit Fiber | $60.00 | $60.00 | None (Installation fee may apply for new service, often waived) | Limited (primarily internet-only focus) |
| 500 Mbps Fiber | $50.00 | $50.00 | None | Limited |
| 300 Mbps Fiber | $40.00 | $40.00 | None | Limited |
| 100 Mbps Fiber | $30.00 | $30.00 | None | Limited |
Ziply Fiber's pricing model is one of its strongest selling points. The advertised monthly prices are generally the prices customers pay, with no hidden increases after an introductory period. The absence of contracts and equipment fees further enhances their value proposition, making them a predictable and affordable choice for high-speed internet.
| Pros | Cons |
|---|---|
| 100% Fiber-optic network offering symmetrical speeds. | Limited geographic availability primarily in the Pacific Northwest. |
| No data caps, contracts, or hidden fees. | Customer support can sometimes be a point of feedback, though improvements are ongoing. |
| Competitive and transparent pricing, especially for higher speeds. | May not offer the absolute highest multi-gigabit speeds found with some national competitors in select areas. |
| Reliable performance with low latency. | Bundle options for TV or phone are less common compared to larger, integrated providers. |
| Commitment to expanding service into underserved rural areas. | Network expansion timelines can vary, requiring patience for some potential customers. |
Customer feedback regarding Ziply Fiber is generally positive, with many users praising the reliability and speed of the fiber service. The company emphasizes a customer-centric approach, aiming to provide a straightforward and transparent experience. While some users have reported occasional challenges with customer service response times, Ziply is actively working to enhance its support infrastructure. The installation process is typically handled by trained technicians, ensuring a professional setup.
| Feature | Ziply Fiber | Comcast Xfinity | Verizon Fios |
|---|---|---|---|
| Network Type | Fiber-to-the-Premise (FTTP) | Hybrid Fiber-Coaxial (HFC) | Fiber-to-the-Premise (FTTP) |
| Speeds (Max Download) | 1,000 Mbps (Gigabit) | Up to 2,000 Mbps (Gigabit Pro) | Up to 2,000 Mbps (2 Gig) |
| Speeds (Max Upload) | 1,000 Mbps (Symmetrical) | Up to 35 Mbps (Standard Plans) | Up to 2,000 Mbps (Symmetrical) |
| Data Policies | None | 1.2 TB soft cap (overage charges apply) | None |
| Contract Terms | No Contract | Typically 1-2 year contracts with early termination fees | No Contract (for internet-only) |
| Customer Satisfaction | Generally High (especially for speed/reliability) | Mixed (can vary by region) | Generally High (especially for speed/reliability) |
Ziply Fiber is an excellent choice for residents in the Pacific Northwest seeking a high-performance, reliable, and transparent internet experience. Their 100% fiber-optic network delivers symmetrical speeds, meaning your upload speeds are as fast as your download speeds, which is crucial for video conferencing, online gaming, and uploading large files. The absence of data caps and contracts, combined with straightforward pricing, makes them a highly valuable provider. Ziply Fiber is particularly well-suited for:
If Ziply Fiber is available at your address, it is a strong contender for the best internet service you can get, especially given its value and performance metrics.