Xtream Internet Internet Review

About Xtream Internet Service

Xtream Internet, operated by Nex-Tech, is a regional internet service provider (ISP) primarily serving rural and underserved areas across Kansas, Colorado, and Oklahoma. Established with a commitment to bridging the digital divide, Nex-Tech has been providing telecommunications services for over 70 years, evolving to offer high-speed internet solutions. Xtream Internet focuses on delivering reliable connectivity where larger national providers may not have a significant presence. Their market position is defined by a dedication to community-focused service and advanced network infrastructure, particularly in areas where fiber optic deployment is challenging.

Key statistics: Over 70 years in business, serving tens of thousands of customers, extensive coverage across Kansas, with growing presence in Colorado and Oklahoma.

Xtream Internet Service Analysis

Xtream Internet offers a tiered selection of plans, primarily focusing on fiber-optic technology where available, providing symmetrical download and upload speeds for enhanced performance. For areas without fiber, fixed wireless options are presented with lower upload speeds and data caps. All plans generally offer unlimited data on fiber, while fixed wireless plans have tiered data allowances. Equipment rental fees are standard across most plans.

Technology and Infrastructure

• Network Type: Primarily Fiber-to-the-Home (FTTH) in served areas, with Fixed Wireless Access (FWA) for more remote locations.
• Network Upgrades (2025-26): Continued expansion of fiber optic network into new rural communities and upgrades to existing fixed wireless infrastructure for increased capacity and reliability.
• Equipment Provided: High-speed modems for fiber connections and wireless CPE (Customer Premises Equipment) for fixed wireless. Wi-Fi router rental is also available.
• Installation Process: Professional installation is typically required for fiber, involving a technician to run lines to the home. Fixed wireless installation involves mounting an antenna on the exterior of the building.
• Technical Specifications: Fiber plans offer speeds up to 1 Gbps symmetrical. Fixed wireless speeds vary based on signal strength and network load, with typical offerings up to 100 Mbps download.

Coverage and Availability

Xtream Internet's coverage is concentrated in rural and suburban areas across Kansas, with a significant presence in communities like Colby, Garden City, and Hays. Expansion efforts are ongoing in select regions of Colorado and Oklahoma, aiming to bring high-speed internet to areas historically lacking competitive options. Availability is highly dependent on geographic location, with fiber deployment prioritized in denser rural towns and fixed wireless serving more isolated residences. Urban availability is limited.

Key states with strong Xtream coverage include Kansas. Specific cities with robust fiber networks include Hays, Colby, and Garden City. Rural areas within these states are a primary focus.

Pricing and Value Assessment

Xtream Internet generally offers transparent pricing with no significant promotional price drops that revert to much higher standard rates, especially for their fiber services. Monthly prices are consistent regardless of the contract term, as contracts are typically not required. The value proposition is strong in areas where they are the sole provider of high-speed options, offering competitive speeds for the price, particularly with their unlimited fiber plans.

Pros and Cons of Xtream Internet

Customer Experience and Support

Xtream Internet aims for a customer-centric approach, leveraging its regional presence to offer more personalized support. As a smaller provider compared to national giants, they often focus on direct communication and faster resolution times for technical issues. Customer satisfaction is generally positive in areas where they provide essential high-speed services.

• Support Channels Available: Phone support, online chat, and email support. Local technicians are also available for in-person assistance.
• Average Response Times: Generally good for phone and chat, with efforts to schedule technician appointments promptly.
• Installation Satisfaction: High satisfaction reported for fiber installations due to professional service. Fixed wireless installation quality can vary by technician.
• Reliability Ratings: Fiber services are rated highly for reliability. Fixed wireless reliability is good but can be subject to environmental factors.

How Xtream Internet Compares to Competitors

Final Verdict: Who Should Choose Xtream Internet?

Xtream Internet is an excellent choice for residents in its service areas, particularly those in rural or underserved communities where high-speed internet options are scarce. If you are located in Kansas, Colorado, or Oklahoma within their coverage zones and value unlimited data, symmetrical speeds (with fiber), and no contract commitments, Xtream is a strong contender. It is ideal for households that rely heavily on the internet for remote work, online education, streaming, and gaming, especially if fiber optic service is available. For those in areas with only fixed wireless options, it provides a viable alternative to slower DSL or satellite, provided data needs are manageable.

Ideal customer profiles:

• Residents in rural Kansas, Colorado, and Oklahoma seeking reliable high-speed internet.
• Users who need symmetrical upload and download speeds for professional use or content creation.
• Individuals and families who prefer unlimited data plans.
• Consumers who want the flexibility of no long-term contracts.

Best use cases:

• Remote work and video conferencing.
• Online learning and education.
• High-definition video streaming and online gaming.
• Households with multiple connected devices.

Recommendations: Prioritize fiber optic plans if available for the best performance and unlimited data. For fixed wireless, carefully assess data needs and signal strength in your specific location.