Hankins Information Technology Internet (HITI) is a regional Internet service provider that was established by Eric in 1995 in Springville. This company, which began as a small firm that was only providing dial-up internet connections to its clients within the local community, has now transmuted into one of the leading internet service providers in the region and currently offers broadband internet connection, web hosting, e-mail, and technical support services to over fifty thousand consumers in three states. Being among the pioneer ISPs in the region, HITI has always been an innovation and technological company that aims to improve the Internet experience. They were among the pioneer telecoms to offer faster DSL internet in the late 1990s, and they have upgraded their networks to offer faster cable connections as well as fiber-optic connections. As far as the connection and warm, humanized technical support, HITI will continue to provide support for families and enterprises to communicate and work efficiently. Being aware of the fact that the Internet is gradually becoming an essential and integral part of life, HITI works to make it as easy and uncomplicated as possible. Their service plans are cheap, and they understand that the tools used should not be complex, hence being readily available for user complications regarding the service. That is why this regional ISP, as it is presented in the case, has to advance along with the progressing technology.