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This review delves into Midstate Communications' internet services, providing an in-depth analysis for consumers considering their offerings in the 2025-26 period. We examine their service plans, technology, coverage, pricing, and overall customer experience to help you make an informed decision.
Midstate Communications, a regional telecommunications provider, has been serving communities across select Midwestern states for over three decades. Established in 1992, the company has grown to serve approximately 250,000 residential and business customers, focusing on delivering reliable internet, television, and phone services. Their market position is characterized by a strong local presence and a commitment to community engagement, often competing with larger national carriers by offering personalized service and tailored solutions. Midstate Communications is dedicated to expanding its network infrastructure to meet the increasing demands for high-speed internet access.
| Plan Name | Download Speed | Upload Speed | Monthly Price | Equipment Fees | Data Caps | Contract Required |
|---|---|---|---|---|---|---|
| Basic Connect | 100 Mbps | 10 Mbps | $59.99 | $10/month (router rental) | 1 TB | No |
| Midstate Speedster | 300 Mbps | 30 Mbps | $79.99 | $10/month (router rental) | 1 TB | No |
| Gigabit fiber | 940 Mbps | 880 Mbps | $99.99 | $10/month (router rental) | Unlimited | No |
| Business Pro | 500 Mbps | 100 Mbps | $119.99 | $15/month (modem/router) | Unlimited | 1 Year |
Midstate Communications offers a tiered approach to its internet plans, catering to different user needs. The Basic Connect plan is suitable for light internet use, while the Midstate Speedster provides a significant upgrade for households with multiple devices. For users requiring the fastest speeds and highest reliability, the Gigabit Fiber plan is their premium offering. Business plans are designed for professional environments with higher bandwidth demands and dedicated support.
Midstate Communications' service area is concentrated in the Midwestern United States, with a strong presence in rural and suburban communities across Indiana, Ohio, and illinois. While they have a robust network in many towns, availability can vary significantly, especially in more remote rural regions where infrastructure deployment is more challenging. Urban areas within their service footprint generally have access to their higher-tier plans, including Gigabit Fiber, whereas rural locations might be limited to DSL or lower-speed cable options. Midstate is actively working to bridge the digital divide by expanding its fiber network to underserved areas.
| Plan | Promotional Price (12 months) | Standard Price (after promotion) | Additional Fees | Bundle Savings Available |
|---|---|---|---|---|
| Basic Connect | $49.99 | $59.99 | Installation Fee: $75 (waived with promotion) | Yes (with TV/Phone) |
| Midstate Speedster | $69.99 | $79.99 | Installation Fee: $75 (waived with promotion) | Yes (with TV/Phone) |
| Gigabit Fiber | $89.99 | $99.99 | Installation Fee: $75 (waived with promotion) | Yes (with TV/Phone) |
Midstate Communications offers competitive introductory pricing for the first 12 months, making their services more accessible. After the promotional period, prices revert to standard rates, which are in line with other regional providers. Bundling internet with their TV and phone services can offer significant savings, enhancing the overall value proposition for customers seeking an all-in-one solution.
| Pros | Cons |
|---|---|
| Strong local customer support | Limited national coverage |
| Expanding fiber optic network | Equipment rental fees can add up |
| Competitive introductory pricing | Data caps on lower-tier plans |
| Bundling options for cost savings | Installation fees may apply without promotions |
| Commitment to rural broadband expansion | Upload speeds on cable plans are significantly lower than download |
Midstate Communications generally receives positive feedback for its customer service, often highlighted as a key differentiator from larger, national providers. Their support teams are known for being accessible and knowledgeable, providing a more personal touch. While response times are typically good for phone and online inquiries, technician dispatch can sometimes take longer depending on local demand and technician availability.
| Feature | Midstate Communications | Xfinity (Comcast) | AT&T Fiber |
|---|---|---|---|
| Network Type | Hybrid Fiber-Coaxial, Growing Fiber | Hybrid Fiber-Coaxial | Fiber-to-the-Home (FTTH) |
| Max Download Speed | 940 Mbps (Fiber) | Up to 2 Gbps (select areas) | Up to 5 Gbps (select areas) |
| Max Upload Speed | 880 Mbps (Fiber) | Up to 100 Mbps (Cable) | Up to 5 Gbps (Fiber) |
| Starting Price (Basic Plan) | $59.99 | $65.00 | $55.00 |
| Data Policies | 1 TB (lower tiers), Unlimited (Fiber/Business) | 1.2 TB (can be removed for extra fee) | Unlimited |
| Contract Terms | Month-to-month (standard), 1 Year (Business) | Month-to-month (standard), 1-2 Year (promotional) | Month-to-month |
| Customer Satisfaction | Generally High (local focus) | Mixed (large provider) | Generally High (fiber quality) |
Midstate Communications is an excellent choice for residents and businesses located within their Midwestern service areas who prioritize reliable internet with strong local customer support. Their expanding fiber network offers competitive speeds, especially for those in areas where FTTH is available. The Gigabit Fiber plan is particularly attractive for power users, gamers, and remote professionals. For customers looking for bundled services and value, Midstate's packages can be very cost-effective. However, if you are outside their coverage footprint or require the absolute highest speeds available nationally, you may need to consider other providers. Midstate is ideal for those who appreciate a community-focused provider that invests in its infrastructure and offers a more personalized customer service experience compared to larger national carriers.