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Fiberfirst Internet is a rapidly growing telecommunications provider specializing in high-speed fiber optic internet services. Established in 2018, Fiberfirst has focused on expanding its network footprint across underserved suburban and exurban areas, aiming to bring gigabit-speed connectivity to communities often overlooked by larger incumbents. The company prides itself on its customer-centric approach and commitment to technological innovation. As of 2025, Fiberfirst serves over 500,000 households across 15 states, with significant expansion plans for the upcoming years.
Key Statistics:
| Plan Name | Download Speed | Upload Speed | Monthly Price | Equipment Fees | Data Caps | Contract Required |
|---|---|---|---|---|---|---|
| Fiberfirst Essential | 300 Mbps | 300 Mbps | $55.00 | $10.00/month (or purchase for $100) | None | No Contract |
| Fiberfirst Standard | 700 Mbps | 700 Mbps | $70.00 | $10.00/month (or purchase for $100) | None | No Contract |
| Fiberfirst Ultimate | 1 Gbps | 1 Gbps | $90.00 | $10.00/month (or purchase for $100) | None | No Contract |
| Fiberfirst Pro | 2 Gbps | 2 Gbps | $120.00 | $15.00/month (or purchase for $150) | None | No Contract |
Fiberfirst offers a tiered selection of fiber optic plans, all featuring symmetrical download and upload speeds, which is a significant advantage for demanding online activities like video conferencing and large file uploads. The Essential plan is suitable for basic internet use, while the Standard and Ultimate plans cater to households with multiple users and devices. The Pro plan is designed for power users, gamers, and professionals requiring the absolute fastest speeds. All plans are contract-free, offering flexibility to customers.
Fiberfirst's service area is strategically focused on suburban and exurban communities across states like Texas, Florida, North Carolina, and parts of the Midwest. While not as widespread as national cable providers, Fiberfirst is rapidly expanding its fiber optic network. Availability is generally strongest in newer housing developments and areas where the company has actively invested in infrastructure build-out. Urban core availability is limited, as the company prioritizes areas with less existing fiber competition. Consumers can check specific addresses on the Fiberfirst website.
States with significant Fiberfirst presence include: Texas, Florida, North Carolina, Georgia, virginia, Ohio, Michigan, and illinois.
Differences in urban versus rural availability are notable; Fiberfirst's model often targets suburban areas that are not densely populated but have a high demand for advanced internet services.
| Plan | Promotional Price (12 months) | Standard Price (after promotion) | Additional Fees | Bundle Savings Available |
|---|---|---|---|---|
| Fiberfirst Essential | $55.00 | $55.00 | Installation Fee: $99 (waived with online order) | No bundles offered currently |
| Fiberfirst Standard | $70.00 | $70.00 | Installation Fee: $99 (waived with online order) | No bundles offered currently |
| Fiberfirst Ultimate | $90.00 | $90.00 | Installation Fee: $99 (waived with online order) | No bundles offered currently |
| Fiberfirst Pro | $120.00 | $120.00 | Installation Fee: $99 (waived with online order) | No bundles offered currently |
Fiberfirst's pricing is competitive for fiber optic internet, especially considering the symmetrical speeds and lack of data caps. The absence of promotional pricing means the monthly cost remains consistent, simplifying budgeting. The primary additional fee is for professional installation, though this is often waived for new customers who sign up online. The value proposition is strong for users who can leverage the high speeds and consistent performance that fiber offers.
| Pros | Cons |
|---|---|
| Extremely fast and consistent symmetrical speeds (fiber optic) | Limited geographic availability compared to major national ISPs |
| No data caps on any plans | No bundling options with TV or phone services currently |
| Contract-free plans offer flexibility | Professional installation fee can be a barrier if not waived |
| Low latency ideal for gaming and real-time applications | Customer support wait times can sometimes be long during peak hours |
| Reliable performance, less susceptible to weather disruptions than cable | Equipment rental fee applies to all plans |
Fiberfirst aims for a positive customer experience, focusing on reliable service delivery and responsive support. While many users report satisfaction with the internet performance itself, experiences with customer service can vary. The company is actively working to scale its support operations to match its growing customer base.
| Feature | Fiberfirst Internet | Frontier Fiber | AT&T Fiber |
|---|---|---|---|
| Network Type | Fiber Optic | Fiber Optic | Fiber Optic |
| Max Download Speed | 2 Gbps (2025-26) | 5 Gbps (2025-26) | 5 Gbps (2025-26) |
| Max Upload Speed | 2 Gbps (2025-26) | 5 Gbps (2025-26) | 5 Gbps (2025-26) |
| Pricing Structure | Flat Rate, No Contract | Promotional Pricing, Contract Options | Promotional Pricing, Contract Options |
| Data Policies | No Caps | No Caps | No Caps |
| Customer Satisfaction (General) | Good (especially for performance) | Variable (improving) | Very Good |
| Bundling Options | None | Phone, TV (in select areas) | Phone, TV, Mobile |
Fiberfirst Internet is an excellent choice for consumers in its service areas who prioritize speed, reliability, and symmetrical bandwidth. Its contract-free model and lack of data caps offer significant value and peace of mind. It is particularly well-suited for heavy internet users, gamers, remote workers who rely on stable video conferencing, and households with many connected devices. If Fiberfirst is available at your address, it represents a strong contender for the best internet service, especially if you are looking for a pure fiber experience without the commitment of long-term contracts. However, its limited geographic reach means it's not an option for everyone. If bundling is a priority, you may need to consider other providers, but for pure internet performance, Fiberfirst excels.