Evertek Internet Review

About Evertek Internet Service

Evertek Internet Service has established itself as a regional provider, primarily serving areas within the Midwestern United States. Founded in 2005, the company has steadily grown its subscriber base by focusing on delivering reliable internet access to both residential and business customers. While not a national giant, Evertek has carved out a niche by offering competitive pricing and a more personalized customer service approach compared to larger telecommunications corporations. Their market position is that of a dependable local alternative, particularly in communities where major providers may have limited offerings or higher price points. Evertek currently serves over 150,000 customers across its operational footprint, which spans parts of illinois, Indiana, and Ohio.

Evertek Internet Service Analysis

Evertek offers a tiered structure of internet plans designed to meet various user needs. The 'Basic Connect' plan is suitable for light internet use, such as browsing and email, while 'Speed Plus' and 'Ultra Fast' cater to households with multiple users, streaming, and online gaming. Business customers can opt for the dedicated 'Business Pro' plan, which provides higher speeds and unlimited data. All plans, except for the business offering, come with a standard 1 TB data cap, which is generally sufficient for most households but may require monitoring for heavy users. Equipment rental is an additional monthly cost across all plans.

Technology and Infrastructure

• Network Type: Primarily uses a hybrid fiber-coaxial cable network, with some areas still relying on DSL technology.
• Network Upgrades (2025-26): Ongoing fiber expansion projects in select suburban and rural areas to increase backbone capacity and offer higher symmetrical speeds.
• Equipment Provided: Standard modem/router combo units are provided for rental. Customers can opt to use their own compatible equipment.
• Installation Process: Professional installation is typically required for new service, with a one-time fee. Self-installation kits are available for certain existing service upgrades.
• Technical Specifications: Utilizes DOCSIS 3.1 technology for cable internet services, enabling higher throughput. Fiber deployments offer symmetrical upload and download speeds.

Coverage and Availability

Evertek's internet service is concentrated in the Midwestern United States, with significant presence in urban and suburban communities across Illinois, Indiana, and Ohio. While their coverage is robust in these core areas, availability can be more limited in remote rural regions. Customers in larger cities like Indianapolis, Columbus, and Chicago suburbs are more likely to find a wider range of plan options. In contrast, smaller towns and unincorporated areas within their service states may have fewer speed tiers or even no Evertek service available. The company is actively working to expand its fiber footprint into underserved rural communities, aiming to bridge the digital divide.

Pricing and Value Assessment

Evertek's pricing structure is straightforward, with promotional rates often matching standard rates for their core internet plans. This lack of a significant price jump after the first year is a key value proposition. However, the mandatory equipment rental fees and a one-time installation charge can add to the initial cost. Bundling internet with Evertek's television and phone services can offer additional savings, making it an attractive option for customers seeking a triple-play package. The value is particularly strong for users who don't require the absolute highest speeds and can manage within the 1 TB data cap.

Pros and Cons of Evertek

Customer Experience and Support

Customer support is a notable area where Evertek aims to differentiate itself. They emphasize a local, accessible support team, aiming to resolve issues efficiently. While generally positive, customer feedback indicates that wait times can occasionally increase during peak periods. The company offers multiple channels for support to cater to diverse customer preferences and needs.

• Support Channels Available: Phone, online chat, email, and in-person at local service centers.
• Average Response Times: Phone and chat support typically have wait times of 5-15 minutes during business hours. Email responses may take up to 24 hours.
• Installation Satisfaction: Generally reported as satisfactory, with technicians often praised for professionalism.
• Reliability Ratings: Consistent performance reported for cable-based services, with DSL being more prone to fluctuations.

How Evertek Compares to Competitors

Final Verdict: Who Should Choose Evertek?

Evertek Internet Service is an excellent choice for residents and small businesses located within its Midwestern service areas, particularly those seeking a reliable provider with transparent pricing and a more personal touch. It is ideal for users who do not consistently exceed 1 TB of data usage per month and value consistent monthly bills without surprise price hikes after an initial promotional period. Customers who are looking to bundle internet with TV and phone services will also find Evertek's offerings attractive due to potential savings. For individuals and families in areas where Evertek offers its cable or emerging fiber services, it provides a strong balance of performance and affordability. However, users requiring the absolute fastest speeds, unlimited data without exception, or those outside its regional footprint would be better served by national fiber providers or larger cable companies.