Call for Internet!
Epic Touch Company, a telecommunications provider with a history spanning over two decades, has established a significant presence in rural and underserved areas across several Midwestern states. Founded in 2005, the company focuses on delivering reliable internet solutions where larger national providers often have limited or no coverage. Epic Touch primarily utilizes fixed wireless and fiber optic technologies to connect communities, aiming to bridge the digital divide. Their commitment to customer service and localized support has been a cornerstone of their growth, fostering a loyal customer base that values their dedication to service quality and community investment. As of 2025, Epic Touch serves over 150,000 customers across its operational regions.
| Plan Name | Download Speed | Upload Speed | Monthly Price | Equipment Fees | Data Caps | Contract Required |
|---|---|---|---|---|---|---|
| Epic Lite | 50 Mbps | 10 Mbps | $59.99 | $10/month (rental) | 1 TB | No |
| Epic Connect | 100 Mbps | 20 Mbps | $79.99 | $10/month (rental) | 1.5 TB | No |
| Epic Fiber Pro | 500 Mbps | 500 Mbps | $99.99 | $15/month (rental) | Unlimited | No |
| Epic Fiber Ultra | 1 Gbps | 1 Gbps | $129.99 | $15/month (rental) | Unlimited | No |
Epic Touch Company offers a tiered service structure designed to meet various user needs. The "Epic Lite" and "Epic Connect" plans are ideal for basic internet usage, including browsing, email, and streaming standard-definition content. For power users, gamers, and households with multiple connected devices, the "Epic Fiber Pro" and "Epic Fiber Ultra" plans provide symmetrical gigabit speeds, ensuring smooth performance for demanding applications. All plans include a generous data allowance, with unlimited options available on their fiber tiers, and do not require long-term contracts, offering flexibility to subscribers.
Epic Touch Company's service footprint is concentrated in the Midwestern United States, with significant coverage in states such as Ohio, Indiana, Michigan, and illinois. They have strategically focused on expanding into rural and semi-rural regions that are often overlooked by larger national carriers. While their fiber offerings are currently limited to specific towns and cities where infrastructure has been deployed, their fixed wireless service provides a viable broadband solution for many residents in more remote areas. Availability can vary greatly even within the same county, so a direct address check on their website is recommended for precise coverage information.
| Plan | Promotional Price (12 months) | Standard Price (after promotion) | Additional Fees | Bundle Savings Available |
|---|---|---|---|---|
| Epic Lite | $59.99 | $59.99 | $10/month equipment rental | N/A |
| Epic Connect | $79.99 | $79.99 | $10/month equipment rental | N/A |
| Epic Fiber Pro | $99.99 | $99.99 | $15/month equipment rental | N/A |
| Epic Fiber Ultra | $129.99 | $129.99 | $15/month equipment rental | N/A |
Epic Touch Company's pricing structure is straightforward, with promotional rates often aligning with standard monthly costs, reflecting their commitment to transparent billing. The primary recurring cost beyond the monthly service fee is the equipment rental. Given their focus on underserved markets, the value proposition is strong, providing essential broadband access where options are scarce. The absence of long-term contracts further enhances their value by offering flexibility.
| Pros | Cons |
|---|---|
| Excellent coverage in rural and underserved areas | Fiber availability is limited to specific locations |
| No long-term contracts required | Fixed wireless speeds can be more susceptible to environmental factors |
| Transparent pricing with minimal hidden fees | Customer support wait times can sometimes be longer due to smaller support staff |
| Dedicated local customer support | Equipment rental fees add to the monthly cost |
| Competitive speeds for fixed wireless technology | Limited bundling options compared to national providers |
Customer satisfaction with Epic Touch Company is generally positive, particularly among users in areas where their service is one of the few reliable broadband options. The company prides itself on its accessible customer support, often emphasizing a more personal touch than larger telecommunications corporations. While they strive for prompt service, the volume of inquiries, especially during peak times or service outages, can sometimes lead to extended wait times.
| Feature | Epic Touch Company | Xfinity | Verizon Fios |
|---|---|---|---|
| Network Type | Fixed Wireless, Fiber | Cable (Coaxial) | Fiber Optic |
| Typical Download Speed | 50 Mbps - 1 Gbps | 100 Mbps - 2 Gbps | 300 Mbps - 2 Gbps |
| Typical Upload Speed | 10 Mbps - 1 Gbps | 10 Mbps - 35 Mbps | 300 Mbps - 2 Gbps |
| Data Policies | 1 TB - Unlimited | 1.2 TB (soft cap) | Unlimited |
| Contract Terms | No Contract | 1-2 Year Contracts | No Contract (or 1-2 Year) |
| Customer Satisfaction (General) | Good (especially in rural areas) | Average | Very Good |
| Geographic Focus | Midwestern Rural/Suburban | National (Urban/Suburban) | Limited Urban/Suburban Areas |
Epic Touch Company is an excellent choice for individuals and families residing in rural or underserved areas of the Midwest who are seeking reliable internet access. Their commitment to bridging the digital divide makes them a vital provider in regions where larger competitors may not offer service. Customers who value flexibility and do not want to be tied to long-term contracts will find their no-contract policy appealing. While their fiber network is still expanding, their fixed wireless solutions offer a competitive alternative for those needing consistent broadband for everyday tasks like browsing, streaming, and remote work. For users prioritizing speed and extensive availability in major metropolitan areas, national providers might be a better fit. However, for its target demographic, Epic Touch Company delivers a robust and dependable internet experience with a focus on customer care.