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360 Communications, a telecommunications provider with a growing presence, focuses on delivering reliable internet solutions to its service areas. Established in 2005, the company has steadily expanded its network infrastructure, aiming to bridge the digital divide in both urban and underserved rural communities. As of 2025, 360 Communications serves over 150,000 residential and business customers across a dozen states, positioning itself as a significant regional player. Their market strategy emphasizes personalized service and community engagement, differentiating them from larger national carriers. The company's commitment to infrastructure investment is evident in its ongoing fiber optic network expansion projects.
Key Statistics:
360 Communications offers a tiered selection of internet plans designed to cater to various user needs, from basic browsing to demanding high-speed applications. The company's primary offerings revolve around their high-speed cable and fiber optic networks, providing competitive speeds and reliable connectivity. Understanding the differences between these plans is crucial for selecting the most cost-effective and performant option.
| Plan Name | Download Speed | Upload Speed | Monthly Price (2025-26) | Equipment Fees | Data Caps | Contract Required |
|---|---|---|---|---|---|---|
| Basic Connect | 100 Mbps | 20 Mbps | $59.99 | $10/month (modem/router rental) | 1 TB | No |
| Speedy Stream | 300 Mbps | 50 Mbps | $79.99 | $10/month (modem/router rental) | 1.5 TB | No |
| Fiber Ultra | 1 Gbps | 1 Gbps | $99.99 | $15/month (premium router rental) | Unlimited | No |
| Fiber Pro | 2 Gbps | 2 Gbps | $129.99 | $15/month (premium router rental) | Unlimited | No |
The plan differences primarily lie in speed tiers and the symmetrical upload/download speeds offered by their fiber optic services. Basic Connect is suitable for single users or small households with light internet usage. Speedy Stream provides a good balance for families and moderate streaming. Fiber Ultra and Fiber Pro are designed for power users, gamers, remote professionals, and households with multiple high-bandwidth devices.
360 Communications' coverage is concentrated in specific regions, with a strong presence in the Midwestern United States, particularly in states like Ohio, Indiana, and Michigan, and expanding into parts of the Southeast, including Tennessee and North Carolina. While they serve many suburban areas, their strategic focus also includes bringing high-speed internet to rural and semi-rural communities that have historically been underserved by major providers. Availability can vary significantly even within the same county, so prospective customers are advised to check their specific address on the 360 Communications website.
States with the most robust coverage include Ohio and Indiana. Urban areas generally have better access to their higher-tier fiber services, while cable internet is more widely distributed across suburban and some rural areas.
| Plan | Promotional Price (12 months) | Standard Price (after promotion) | Additional Fees | Bundle Savings Available |
|---|---|---|---|---|
| Basic Connect | $59.99 | $59.99 | $10/month equipment rental | Yes (with TV and phone) |
| Speedy Stream | $79.99 | $79.99 | $10/month equipment rental | Yes (with TV and phone) |
| Fiber Ultra | $99.99 | $99.99 | $15/month equipment rental | Yes (with TV and phone) |
| Fiber Pro | $129.99 | $129.99 | $15/month equipment rental | Yes (with TV and phone) |
360 Communications generally maintains consistent pricing, with promotional periods often matching standard rates for their core offerings. The primary ongoing cost beyond the monthly subscription is the equipment rental fee, which is standard for most ISPs. Bundling with their TV and phone services can offer additional savings, making it a more attractive proposition for customers seeking a complete home entertainment and communication solution. The value proposition is strongest for their fiber plans, offering competitive gigabit speeds at a reasonable price point.
| Pros | Cons |
|---|---|
| Competitive pricing for fiber optic services. | Coverage is limited to specific geographic regions. |
| Symmetrical upload/download speeds on fiber plans. | Customer service availability can be limited outside business hours. |
| No data caps on higher-tier fiber plans. | Equipment rental fees are standard. |
| Focus on underserved rural and suburban areas. | Installation can sometimes take longer than expected in remote areas. |
| Bundling options available with TV and phone services. | Limited national brand recognition compared to larger ISPs. |
Customer experience with 360 Communications is often characterized by a more personalized approach due to their regional focus. While they may not have the vast support infrastructure of national providers, many customers report positive interactions with local support teams. Reliability is generally good, especially on their fiber network, though cable service performance can be subject to neighborhood congestion.
| Feature | 360 Communications | Comcast (Xfinity) | AT&T Fiber |
|---|---|---|---|
| Speeds | Up to 2 Gbps (Fiber) | Up to 2 Gbps (Cable/Fiber) | Up to 5 Gbps (Fiber) |
| Pricing | Competitive, especially for fiber. | Variable, often with aggressive introductory offers. | Premium, reflects high-performance fiber. |
| Data Policies | Unlimited on fiber, 1-1.5 TB on cable. | 1.2 TB standard, unlimited options available. | Unlimited. |
| Customer Satisfaction | Good, especially in service areas. | Mixed, often criticized for customer service. | Generally high, especially for fiber performance. |
360 Communications is an excellent choice for individuals and families residing within their service areas who are looking for reliable and competitively priced internet, particularly their fiber optic offerings. Their focus on community and customer service can provide a more intimate and responsive experience compared to larger national providers. Customers who value symmetrical upload and download speeds for activities like high-definition video conferencing, online gaming, or large file uploads will find their Fiber Ultra and Fiber Pro plans particularly appealing. It's also a strong contender for those in rural or suburban areas that may have limited high-speed options. If 360 Communications is available at your address, it warrants serious consideration, especially if you can take advantage of their bundling options for added value.