Upstream Network Internet is a company that offers Internet connection services for corporate entities. Established in 2008, Upstream is an Indonesian broadband internet service provider based in Jakarta with the mission of providing consistent fast internet connectivity employing optics fiber, wireless broadband internet, satellite, and others. Upstream currently has more than 3,000 corporate customers in Indonesia and distributes its service to major cities such as Jakarta, Surabaya, Medan, etc. They handle the accounts of small businesses right up to big multinationals in different industries such as banking and finance, manufacturing and production, retail, food and beverages, and hospitality and health care. One of the biggest advantages of Upstream Network Internet LLC is its knowledge of the necessity to develop individual solutions in the sphere of connection that would correspond to the potential of every customer or the sum of money he or she is ready to spend. Their solutions are such as Daisy chained internet, broadband, Wireless fidelity networks, Managed Local Area Networks/ Wide Area Networks, security networks, and cloud solutions, among others. Upstream also exploits cutting-edge network technologies to provide the maximum uptime and performance to their business customers. Its technical support and customer service staff are always on standby to assist clients whenever they encounter any challenges. Due to the reliable service delivery and support that Upstream offers, it has cultivated customer loyalty and retention in the various clients spread across Indonesia.