One of the heavyweights in internet service delivery in Delhi and India in general, Delhi Telephone Internet (DTI) is the subject of this study. Since its launch in 2005, DTI has witnessed notable expansion and is among the most dependable and quick internet service providers available in the area. For workplaces and families with bandwidth between 10Mbps and 1000Mbps, DTI provides a fiber optic internet connection. To get the best rate and lowest disturbance, they use modern connection technologies such as Data Over Cable Service Interface Specification version 3. 1 ( DOCSIS 3. 1) and fiber-to-the-home (FTTH). DTI has established fiber backhaul lines with high capacity in crowded areas and apartment complexes to guarantee that every customer receives suitable speed. Therefore, the great quality of their customer service is one of the main elements that distinguishes DTI. To assist their customers with internet problems, they also have a customer care service area open both throughout the day and late at night. DTI tries to answer issues very away, ranging from assisting the client set up the modem to sending experts to their homes to solve the problem. Depending on the amount of data the consumers need to download, it also offers monthly and yearly broadband subscriptions. With around 50,000 households and companies linked to Delhi Telephone Internet and always striving to improve the Internet with modern infrastructure and technology, the firm hopes to become the top Internet Service Provider in the region. Their goal is to provide a cheap, useable internet connection thereby closing the national internet disparity.