About BTWI Internet BTWI Internet is an internet service provider in Jakarta-Indonesia that offers internet services to its customers. Established in 2015, BTWI has developed massive recognition and, therefore, is one of the best internet service providers in the country with very reasonable prices. Specifically, BTWI provides fiber optic internet plans for residents and establishments in Jakarta and its neighboring communities. Their home plans range from 40 Mbps to as high as 100 Mbps with the customer having the option to go for an unlimited package or a package where the usage is metered. For businesses, they offer leased lines with promised bandwidth speed and professional support around the clock. However, there are a few minor issues that may be deemed as drawbacks: All in all, the strengths significantly outweigh the drawbacks, especially when it comes to the customer support provided by BTWI. They offer customer support and their team is known to be quite responsive and tries to fix any internet problems within a day. It has also been evidenced from the study that customers are satisfied with the facility of cheque billing and no hidden charges. Also, BTWI offers simple DIY broadband packages to connect to the internet at your home without having to call in a technician. In the next couple of years, BTWI Internet aims to broaden its coverage area to the regions outside Greater Jakarta as the need for a fast and dependable internet connection rises. Amongst the various service providers in Indonesia, BTWI has been steadily rising through the ranks due to its services offered at relatively cheap rates in comparison to its competitors. As the company motto says: The tagline of the portal is “ connecting you to what matters most. ”